[Elecraft] K2 RF Board: Missing Bag of Parts #!!??#

[Phil Wheeler]

Francis Belliveau wrote:

>With regard to this issue it seems to me a big deal was made over a minor
>error that is unusual compared to the normal Elecraft quality control.  The
>first action should have been to contact Elecraft directly.  
>

I suspect that, as usual, no one was in the office at Elecraft on 
Saturday.  Sometimes there are weekend posts from Gary, Wayne and Eric. 
 But Gary is in AZ and Wayne is seldom "in the office" (his location is 
on the SF pennisula and Aptos in near Santa Cruz).  And I think Gary is 
in the mountains somewhere this weekend and Wayne is in Seaside, OR.

>Had that been
>done I expect that they would have placed a replacement bag of parts in the
>mail on Saturday to be delivered on Monday.  
>

Ditto.

>Because the complaint was
>issued to the list rather than the company's suport chain the replacement
>cannot be sent until Monday at the earliest.
>

As I recall, the first msg was not a "complaint" but a request for info 
re was something really missing -- was there supposed to be a second bag 
of parts?.  And it was posted at 1530 PDT yesterday.

In any case -- having been in need of parts on a weekend myself 
(replacement for something defecting from my own doing) -- expecting a 
shipment to go out on Sat is not all that realistic  So "Monday at the 
earliest" was pretty much inevitable.  In fact, there is  something I 
found I need Friday night; I never even gave calling Aptos before Monday 
AM a thought.

I'm not sure which parts Jim is missing and which ones he has.  First 
thing would be to do a complete inventory (may have already been done) 
to make sure there is not more than a single bag of parts missing.  But 
if he has the parts for first board to be built, he should be able to 
get started on the build.  I'm sure Elecraft will move whatever 
mountains are necessary to get the missing things to him post haste (or 
even hastier that "post")

73, Phil