[CoARES-D10] Attn ALL AOL users especially

[on_track at netzero.net]

 HI Guys and Gals,

  I recieved this from the folks at QSL.net this morning and wanted people to be 
aware of it. They try to run a  good service and asked us to pass this along. 
Please read it and help us help them serve us better!

Randy, W0AVV

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Over the last year or so our system, QSL.net, has been periodically blocked from 
sending 
mail into the AOL system.  A month ago, I finally made arrangements with them to 

be white listed and put an end to this once and for all.  To be white listed by 

them I had to agree to receive any and all complaints logged by their users 
about mail being sent from our system (we don't send spam, no problem).

While this seemed easy, I found that AOL provides their users a button on their 

interface that says something to the effect that "this message is 
spam", and when they highlight a message and push it, we get a 
"complaint" logged against us and mailed to us.  No one at AOL reads 
this stuff, but they keep track of them and after we reach a certain percentage 

of the mail we send vs how many complaints we get, they block our entire system. 

 I've also found that the spam button is next to the delete button, and a 
clueless user MIGHT use it to delete messages.  Here in lies the problem.

I am getting plenty of these "complaints" and since AOL does not tell 

me who is complaining (apparently a privacy issue), it's near impossible to find 

out who they are and remove them from the system.

So, I'm asking all list owners to post a message to all of your lists reminding 

AOL people not to use the "spam" button as a delete button and if they 

are subscribed to your list and don't want to be, help them get off the list so 

we don't get blacklisted by AOL.

Thanks for your help.  If you have any questions about this, let me know.

Tim