[Boatanchors] Peter Dahl transformers forAmateurRadio-MaybeLater....

[Frank]

Jim Wilhite wrote:
> I bought a Mosley antenna about 10 years ago and
> encountered the problem of delivery.  When the product
> didn't arrive as promised, I called and the man himself
> answered my call.  He explained he had an unexpected 
> backlog of must do orders and requested more time to
> deliver my order.
> 
> Because he was nice and truthful about it, I agreed.  It
> took them over 60 more days to deliver the antenna.  I
> guess what I don't understand is why the Peter Dahl
> company didn't approach the problem in that fashion 
> rather than telling someone who had placed an order they
> were temporarily discontinuing amateur products and to
> check back in a few months?   I do suppose this goes to
> customer service, for I do know in today's modern world
> of computers, they could have kept the order in queue to
> build at a later date.
> 
> That is nothing more than customer service. a rarity in
> today's world I guess.  To survive a company should take
> into account all orders, establish a construction
> schedule and follow up on their service.
> 

You fellows are being far too considerate of people who are 
screwing you to the wall.

Customer service has to include some act or product that 
provides something useful to the customer.  Telling someone 
that delivery will be delayed because your order is not 
worth respecting after they have taken your money is not 
customer service even if they are friendly and nice.

Good vendors would not take your order in the first place. 
Bad vendors take your order and money, then ignore it.  The 
very least they should do is refund your money until they 
can fill your order in a reasonable way.

As long as someone is charging me for a service or product, 
I have no interest or empathy for any business problems they 
may have.  I don't want want to listen to excuses.  Just 
refund my money and I will take my business elsewhere.

Regards,
Frank Kamp