[Boatanchors] Peter Dahl transformers forAmateurRadio-MaybeLater....

[Jim Wilhite]

I bought a Mosley antenna about 10 years ago and encountered 
the problem of delivery.  When the product didn't arrive as 
promised, I called and the man himself answered my call.  He 
explained he had an unexpected backlog of must do orders and 
requested more time to deliver my order.

Because he was nice and truthful about it, I agreed.  It 
took them over 60 more days to deliver the antenna.  I guess 
what I don't understand is why the Peter Dahl company didn't 
approach the problem in that fashion rather than telling 
someone who had placed an order they were temporarily 
discontinuing amateur products and to check back in a few 
months?   I do suppose this goes to customer service, for I 
do know in today's modern world of computers, they could 
have kept the order in queue to build at a later date.

That is nothing more than customer service. a rarity in 
today's world I guess.  To survive a company should take 
into account all orders, establish a construction schedule 
and follow up on their service.

Jim/W5JO




> Ya know common sense is rarely understood. Mosley Antennas 
> here in the Great
> State of Missouri has for decades run long delays on 
> delivery of their ham
> antennas
> from time to time. It all depends on their work load of 
> fixed contracts and
> dead lines
> that must be met. BUT Mosley is still in business making 
> ham antennas. You
> can
> rest assured that their longevity is not from profits from 
> the ham market.
> Good
> business sense and common sense look a lot alike. If some 
> of these companies
> had to rely on ham radio to survive they would have been 
> gone long ago.
> Those unhappy about any of these companies operating 
> practices regarding ham
> radio should open a ham business and see how easy it is 
> and how long it
> lasts.
>
>