[Antennas] CUSHCRAFT CUSTOMER SUPPORT

Thu, 31 Jan 2002 21:21:35 -0700

John,

You said it!!

Ron, N6PWW


----- Original Message ----- 
From: "John Geiger" <[email protected]>
To: <[email protected]>; <[email protected]>
Sent: Thursday, January 31, 2002 7:59 PM
Subject: Re: [Antennas] CUSHCRAFT CUSTOMER SUPPORT


> This does not surprise me as Cushcrafts customer
> support sucks, and they seem pretty clueless.  I wrote
> them once because I was having SWR problems with one
> of their verticals-Their entire reponse was "NO IDEA".
> 
> It is too bad because I like their products.  I have a
> MA5B which works great as a minitribander.  I also
> have a 13B2 for 2 meters, and the dual band 2/440 5
> element yagi.  Fortunately, nothing on any of those
> antennas has broken.  Did have an R4 once and it
> worked pretty good until it rained, then the SWR went
> through the roof.
> 
> 73s John NE0P
> 
> 
> --- "Martin R. Riskin" <[email protected]> wrote:
> >    This is a follow-up to a recent posting about
> > Cushcraft and their
> > lack of customer support.
> > 
> >    Attached is my letter to and reply from Cushcraft
> > regarding their two
> > element 40 meter beam.  Please understand that the
> > D40 rotatable dipole
> > that I purchased is the driven element in their two
> > element array.  
> > 
> >    These are the same people who told a friend
> > (WA9FHS) who owned a R-7
> > vertical that as a ham he didn't have the ability to
> > change out a burnt
> > out RF choke, so he should buy a completely new
> > assembly.
> > 
> > -------- Original Message --------
> > Subject: Re: Amateur Support
> > Date: Tue, 29 Jan 2002 12:58:53 -0500
> > From: "Lee Craciun" <[email protected]>
> > To: <[email protected]>
> > References: <[email protected]>
> > 
> > Sorry ,no upgrade kit.
> > Cushcraft Technical Support
> > 
> > 
> > ----- Original Message -----
> > From: "Martin R. Riskin" <[email protected]>
> > To: <[email protected]>
> > Sent: Monday, January 28, 2002 1:40 PM
> > Subject: Amateur Support
> > 
> > 
> > Name: Martin R. Riskin
> > Amateur Callsign: W7MRR
> > Address: 76 East View Avenue
> > City: Tiburon
> > State: CA
> > Zip: 94920
> > Phone: (415) 435-8400
> > Fax: (775) 418-9898
> > Email: [email protected]
> > 
> > Model Number: XM240
> > Antenna Name:     Big Thunder Monobander
> > Question: Hi:
> > 
> >    I purchased a D40 rotatable dipole from Cushcraft
> > and have been very
> > pleased with its performance.  I would like to up
> > grade to a XM240 Big
> > Thunder Monobander.  Do you offer an up grade kit to
> > make this change
> > and if
> > so, how much does it cost?  Thank you.  Ron W7MRR
> > - - - 
> > 
> > Your moderator for this list is:
> > Larry Wilson KE1HZ [email protected]
> > _______________________________________________
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> 
> 
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> - - - 
> 
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