[Antennas] CUSHCRAFT CUSTOMER SUPPORT

Thu, 31 Jan 2002 18:59:19 -0800 (PST)

This does not surprise me as Cushcrafts customer
support sucks, and they seem pretty clueless.  I wrote
them once because I was having SWR problems with one
of their verticals-Their entire reponse was "NO IDEA".

It is too bad because I like their products.  I have a
MA5B which works great as a minitribander.  I also
have a 13B2 for 2 meters, and the dual band 2/440 5
element yagi.  Fortunately, nothing on any of those
antennas has broken.  Did have an R4 once and it
worked pretty good until it rained, then the SWR went
through the roof.

73s John NE0P

--- "Martin R. Riskin" <[email protected]> wrote:
>    This is a follow-up to a recent posting about
> Cushcraft and their
> lack of customer support.
> 
>    Attached is my letter to and reply from Cushcraft
> regarding their two
> element 40 meter beam.  Please understand that the
> D40 rotatable dipole
> that I purchased is the driven element in their two
> element array.  
> 
>    These are the same people who told a friend
> (WA9FHS) who owned a R-7
> vertical that as a ham he didn't have the ability to
> change out a burnt
> out RF choke, so he should buy a completely new
> assembly.
> 
> -------- Original Message --------
> Subject: Re: Amateur Support
> Date: Tue, 29 Jan 2002 12:58:53 -0500
> From: "Lee Craciun" <[email protected]>
> To: <[email protected]>
> References: <[email protected]>
> 
> Sorry ,no upgrade kit.
> Cushcraft Technical Support
> 
> 
> ----- Original Message -----
> From: "Martin R. Riskin" <[email protected]>
> To: <[email protected]>
> Sent: Monday, January 28, 2002 1:40 PM
> Subject: Amateur Support
> 
> 
> Name: Martin R. Riskin
> Amateur Callsign: W7MRR
> Address: 76 East View Avenue
> City: Tiburon
> State: CA
> Zip: 94920
> Phone: (415) 435-8400
> Fax: (775) 418-9898
> Email: [email protected]
> 
> Model Number: XM240
> Antenna Name:     Big Thunder Monobander
> Question: Hi:
> 
>    I purchased a D40 rotatable dipole from Cushcraft
> and have been very
> pleased with its performance.  I would like to up
> grade to a XM240 Big
> Thunder Monobander.  Do you offer an up grade kit to
> make this change
> and if
> so, how much does it cost?  Thank you.  Ron W7MRR
> - - - 
> 
> Your moderator for this list is:
> Larry Wilson KE1HZ [email protected]
> _______________________________________________
> Antennas mailing list
> [email protected]
> http://mailman.qth.net/mailman/listinfo/antennas

__________________________________________________
Do You Yahoo!?
Great stuff seeking new owners in Yahoo! Auctions! 
http://auctions.yahoo.com