[Antennas] CUSTOMER SUPPORT

Thu, 31 Jan 2002 22:05:27 -0800

The lack of customer support is analogous to Pacific Rim vendors, who once
thrived.  New Sales, not service parts represent maximum profit.

Think as the Far Eastern mind. Send complaints to the President & C.E.O.
Customer Satisfaction is paramount.  Complaints or questions sent to low
echelon employees are never seen by upper management.  Replies are stock,
canned messages.  73, Ron <W2WU>

----- Original Message -----
From: Martin R. Riskin <[email protected]>
To: <[email protected]>
Sent: 30 January, 2002 08:31
Subject: [Antennas] CUSHCRAFT CUSTOMER SUPPORT

>    This is a follow-up to a recent posting about Cushcraft and their
> lack of customer support.
>
>    Attached is my letter to and reply from Cushcraft regarding their two
> element 40 meter beam.  Please understand that the D40 rotatable dipole
> that I purchased is the driven element in their two element array.
>
>    These are the same people who told a friend (WA9FHS) who owned a R-7
> vertical that as a ham he didn't have the ability to change out a burnt
> out RF choke, so he should buy a completely new assembly.
>
> -------- Original Message --------
> Subject: Re: Amateur Support
> Date: Tue, 29 Jan 2002 12:58:53 -0500
> From: "Lee Craciun" <[email protected]>
> To: <[email protected]>
> References: <[email protected]>
>
> Sorry ,no upgrade kit.
> Cushcraft Technical Support
>
>
> ----- Original Message -----
> From: "Martin R. Riskin" <[email protected]>
> To: <[email protected]>
> Sent: Monday, January 28, 2002 1:40 PM
> Subject: Amateur Support
>
>
> Name: Martin R. Riskin
> Amateur Callsign: W7MRR
> Address: 76 East View Avenue
> City: Tiburon
> State: CA
> Zip: 94920
> Phone: (415) 435-8400
> Fax: (775) 418-9898
> Email: [email protected]
>
> Model Number: XM240
> Antenna Name:     Big Thunder Monobander
> Question: Hi:
>
>    I purchased a D40 rotatable dipole from Cushcraft and have been very
> pleased with its performance.  I would like to up grade to a XM240 Big
> Thunder Monobander.  Do you offer an up grade kit to make this change
> and if
> so, how much does it cost?  Thank you.  Ron W7MRR
> - - -
>
> Your moderator for this list is:
> Larry Wilson KE1HZ [email protected]
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