[1000mp] Key Clicks Solution?

[Harry Yingst]

Nice Point but is still does not do any good when you have a NEW
defective unit and they (TenTec) tell you the part is not available for
4 to 6 weeks, and they won't exchange it for a new unit either.

Then when you send it back because it is defective right out of the box
you wind up eating the shipping charges, and have nothing to show for
it either.

Shame they used to be a good company.


In contrast I had a defective IC-910 out of the box (Bad master
oscillator) It got replaced (with no hassles) and I had no out of
pocket shipping charges either.


Now, Back to on Topic YAESU....




--- Bill Tippett <btippett@alum.mit.edu> wrote:
> Harry Yingst wrote:
>  >I'm a Yaesu Owner Because of the POOR Service from TenTec.
> 
>          Harry, I was actually referring to Ten-Tec's responsiveness
> to 
> customer
> input rather than service.  Although I have had no reason to return
> my Orion
> to Ten-Tec, I believe their service reputation is quite good.  Maybe
> Yaesu
> has improved but I stopped using them years ago for post-warranty MP
> repairs
> because of their very long backlogs.  I began using Paul Hansen W6XA
> who
> provides excellent service, and he is fairly close (now in South
> Carolina).
> 
>          Here are a couple of examples of what I meant by customer 
> responsiveness:
> 
> 1.  For years I asked Yaesu to consider a firmware change to allow a
> change
> which would have been very useful to contesters wanting to run on one
> frequency with the Main VFO and tune to another using the Sub VFO. 
> With
> the present setup, you can only do this by using RIT to tune the Main
> VFO
> (while TX is locked) while using the Sub VFO to simultaneously tune
> elsewhere.  I'm forced to use that TINY RIT knob while that BIG FAT
> Main
> VFO is sitting unused.  It seemed like a fairly simple firmware
> change
> could allow you to lock the Main VFO in TX, and then use the Main VFO
> knob to tune for callers on your run frequency.  Of course I am not
> aware that Yaesu has ever made ANY firmware changes, much less
> offering
> them post-manufacture to the public (even for an update cost).
> 
> Ten-Tec has already responded to the above issue by adding the
> capability
> to assigning their RIT knob to the 302R Remote Pod.  They also allow
> assignment of RIT Zero to one of the push buttons on the Pod.  Now I
> can
> lock my TX frequency, RIT with the big Pod knob (same one as on the
> Main
> and Sub VFO's) and then zero it by hitting the F1 button on the Pod,
> all
> while also using the big Sub VFO knob to tune to other frequencies.
> 
> 2.  I am a low-band DX'er and for years I've missed the TS-930S's
> Pitch
> control which I could set below 300 Hz.  For whatever reason, over
> the
> years I've discovered that my ears can hear EXTREMELY weak signals
> better at ~250 Hz than other frequencies.  Just to calibrate you, I
> only need 4 DXCC countries on 80 to have them all so I concentrate
> mainly
> on Topband these days.  One of the MP's selling points to me was that
> it allowed setting Pitch to 300 Hz instead of the usual 400 Hz limit
> found on many competitive radios.  I never even asked about changing
> it
> because of the response I got to #1 above (i.e. nothing).  By
> contrast,
> when Orion first came out it had a 300 Hz lower limit for Pitch, but
> they
> implemented a change to lower it to 100 Hz literally within weeks of
> my making the suggestion!  Now I can at last emulate the Pitch
> control I
> had in my 20 year old TS-930S.
> 
>          I truly hope Yaesu and all manufacturers will become more
> responsive
> to their customers.  Both Ten-Tec and Elecraft are leading the way in
> this at the moment but it does not have to remain that way if all
> manufacturers will simply begin listening and responding.  Let's all
> hope the manufacturers will begin a race to see who listens best!
> 
>                                                  73,  Bill  W4ZV
> 
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=====
Harry - AB2PN

-

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