[1000mp] Dayton

[Robert Shohet]

I ask Chip and numerous others about the  service situation and the reply
was different from the individuals that I spoke with the ones I found most
acceptable were that the service center is
> working overtime 6 days a week, that is technicians, and the center will
be
> state of the art post after the backlog is complete.

What were you expecting him to say?  Do you really believe that the same guy
who doesn't reply to e-mails is going to say anything else?

Even if it were true, have they been working 6 days a week for the last 5
years?  If that were the case, an intelligent person might realize at some
point that they needed to hire MORE techs!  Duh!  With all the layoffs from
high tech companies and electronics companies over the last two years, there
certainly is more than enough talent available for hire!

What does "state of the art" mean anyway?  Does it mean that they will
accurately record complaints and acknowlege them?  Does it mean that they
will straighten out their hierarchy so if Andy Ormonde says something it
won't be contradicted by Jerry Darby or John Lynn?  Does it mean that
"paperwork" will be done in ONE day instead of 8?

Chip is speaking the corporate line which is no different than what you hear
from hundreds of other companies with "service problems".  From Yaesu's
standpoint ackowleging real problems is bad sales P.R. - why acknowlege a
serious problem when you can "con" people into believeing in a "vision" of a
better tomorrow?

I won't bite.  I want to see results not excuses and "pipe dreams".

73

Bob KQ2M

BTW, I hope that you never need their service OUT OF WARRANTY!

Just hoping I will not
> need it. My Mark V and original MP have worked flawlessly from day one.
> Bought new FT-817 at Dayton for $499 from HRO and having a lot of fun with
> it. Incredible rig for size versus capibilities.
> 73,
> David, N4IN