[1000mp] Warranty Service -- a report from the front

[Robert Shohet]

> Hi Bob -- It *is* a strange operation, considering how important MPs and
> Mark 5s, and service in general,  are to their reputation.

Andy identified  himself as Service Center Supervisor (a supervisor or the
supervisor, who
> knows?) in a recent e-mail, but he doesn't strike me as much of a
> grown-up.

He isn't!  He doesn't return phone calls and I have found that whatever he
says often turns out NOT to be accurate as far as service times, pricing,
etc.  HOWEVER, once you do get him on the phone he IS helpful at diagnosing
problems and suggesting solutions.

I've always had pleasant and informative dealings with Jerry
> Darby,

So were mine until the finger-pointing episode.

while my dealings with Chip Margelli have been indifferent to
> unresponsive.

Good description!

I don't know who John Lynn is or where he fits -- do you?

I don't what Andy or Jerry's title is,  but John is the guy who tells people
what to do and John IS responsive - John is the head of the service dept.
My experiences with him are that he DOES return phone calls, he DOES
follow-up and he generally does what he says he is going to do.

He is quite busy but he really does seem to try to be responsive and to help
get things done.

Good luck!

73

Bob KQ2M


> I'm going to give this current thing a week and then call them again.
I'll
> keep Lynn's extension in mind in case the front door proves equally
> frustrating next time...
>
> 73, Pete N4ZR
>
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