[1000mp] yaesu repair

[David Inger]

I live about 125 miles from the Yaesu facility in Cerritos.  When I have I had a
problem, I have tackled the dreaded freeway drive to insure safe delivery of my
MP.  I find the service competent and reasonably priced; HOWEVER.....6-8 weeks
turnaround time (last October it was an actual 7+ weeks)??  This was on a repair
that was billed for one hour labor, meaning my rig sat on a shelf waiting its
turn in line.  ICOM in Seattle, on the other hand has a 7-10 day turnaround; and
that's what they did when I sent my 706MKII up for a minor repair.

The solution for Yaesu is simple:  hire additional staff!  The wait would
indicate that customer service is not a high priority for Yaesu.  Are you
listening Chip?

I have loved every Yaesu I have owned from my 990, MP, MKV and 817.  I dread the
day anything goes wrong and have to get in that 6-8 week line!!

Seasons Greeetings and 73 de K6SBA
David in Santa Barbara, CA

Wendell Wyly W5FL wrote:

> My personal experience with Yaesu has been very good.  They beat their time
> estimate, charged only a few dollars for simple parts and had about an hour
> labor, which I thought was fair on a 1000MP, and sent the radio back to me.
> You sure can't get a diagnosis on your car for $35.
>
> On my FT101ZD, they sold me the entire preamp for about $55.  It quit
> working during a lightning storm and I suspect it simply needed a FET, but I
> thought the price for the module was fair and it took me about 15 minutes to
> install it.  Fixed that one, too.
>
> -----Original Message-----
> From: owner-1000mp@qth.net [mailto:owner-1000mp@qth.net]On Behalf Of
> richard
> Sent: Thursday, December 20, 2001 3:52 PM
> To: 1000mp@qth.net
> Subject: [1000mp] yaesu repair
>
> Someone had asked about Yaesu factory repair efficiency on the west coast.
> I have an FT 107m that is having trouble in the output . . the finals . .
> the final tuning . . I don't know, but no gas in the tank, so to speak.  I
> want to donate it to the school amateur radio club.  So I called Yaesu
> today.
>
> I was told the turn around is 6 to 8 weeks, and the price was $70 an hour
> plus parts and shipping. If you want an estimate, they will give you an
> estimate for $35 . . plus shipping to return it to you if you decide you
> don't want to pay their price.
>
> Richard
>
> ---
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