[Yaesu] Yaesu repair and Fed Ex

[ED YEARY]

I recently Fed exed an FT 1000 MP field to Yaesu repair in Ca. The autotuner was malfunctioning. When the radio arrived in Ca. Yaesu called me and said it was damaged in shipping. A guy named Ron said the front of the radio was pushed in and a claim needed to be filed. After filing a claim and several phone calls the radio wound up being shipped back to the office supply I shipped it from. Fed Ex says there is no visible damage. I called Ron back and he can't remember a thing. Doesn't Yaesu document damage when it occurs ? I have seen the radio and both VFOs are torn up. They will barely turn. They were perfect when they left my house. What the heck do I do now ? Neither Yaesu nor Fed Ex seem to want to help. I had a thousand dollars of insurance placed on the shipment. Advice ? 

Ed W4TEY