[Yaesu] Re: UPS abuse, FT990 Problems...

[pegasus at mho.net]

    Think about it.. consider all the UPS horror stories we've heard just
withing this small group.  Imagine what we'd uncover if was polled,
say, 5,000 people.
   If I remember right, when they process a claim they want you to send
the damaged item to them.  (permanently)  I'd love to see their
"junkyard".
Dennis


> At least in this area (Dallas, Texas) UPS has a sign
> hanging in all of their company owned outlets which
> says that all packages MUST be opened and inspected
> for "proper" packaging.  By doing this UPS legally
> accepts full responsibility for the package.  This was
> reportedly done because of all of the insurance claims
> that they had been receiving.
>
> It is grounds for immediate dismissal of an employee
> if they do not open the package and inspect it.  Of
> course it is a practical impossibility for every
> package to be opened and inspected.  However, no
> employee is going to admit that he/she did not open
> and inspect the package.
>
> The last time that I shipped a package by UPS it
> arrived at the destination in shambles.  Now UPS
> originally lost the package and after I filed the
> first insurance claim they found it at their version
> of the "dead letter office".  Their bar code label had
> come off although my label was still fine.  I guess
> that UPS employees can no longer read English!
> Anyway, they opened the package and contacted me as to
> whether or not the item was correct.  Then they
> repackaged the box and sent it on.  When they repacked
> the item it was still OK.
>
> When the box arrived the person said that it looked
> like the box had been used as a basketball.  By the
> way, this shipment was going to northwest Louisiana,
> about 200 miles away.
>
> I filed a damage claim and, of course, UPS denied the
> claim due to "improper packing".  Then I "reminded"
> the national UPS claim clerk of the UPS policy of
> opening and inspecting every package for "proper"
> packing.  The representative got VERY quiet.  Then she
> said that the claim would have to be handled by their
> regional office in Fort Worth.  Within 15 minutes I
> received a telephone call from Fort Worth telling me
> that the "proper" forms were already in the mail to
> handle my claim.
>
> I received the forms, filled them out, and returned
> them to Fort Worth.  About a month later I got another
> telephone call telling me that the claim had been
> approved and that I would be receiving a cheque for
> $100.  I then informed UPS that the item had been
> insured for considerably more than $100.  Again,
> silence!  The representative then put me on "hold"
> while he "checked".  Finally, he came back and said
> that UPS had made a "mistake" and that I would be
> receiving a cheque for the full amount of the
> insurance.  After about 2 weeks I did receive a cheque
> for the full amount of the insurance plus the shipping
> charges.
>
> Prior to that the only problem that I had with UPS was
> when they ran a forklift "tong" through a box.  Even
> then they tried the "improper packing" thing and
> denied the claim.  A quick call to their executive
> office took care of that particular problem.
>
> Anything that goes through the UPS Dallas area "hub"
> is shaken so badly that hardware often comes loose,
> components damaged, and so forth even if the box is
> not damaged.  I have even had wooden crated items
> damaged so bad that the crate was in shambles.  The
> result was that I stopped using UPS (which I had used
> for well over 30 years) and went to FedEx Ground.
> FedEx Ground is cheaper than UPS and, so far after
> using them for over 3 years, I have not had any damage
> to outgoing shipments (that I pack) nor to any
> incoming shipments including some items that were VERY
> poorly packed and should have been damaged.
>
> I have been in UPS owned facilities and have watched
> them pack boxes as I was waiting in line.  Frankly, my
> youngest granddaughter (who is 3) could do a better
> job of packing.  The UPS Store (which used to be Mail
> Box Etc.) packing generally is not any better (at
> least in this area) and it is just as hard to get any
> claims through their system.  Of course UPS just
> "happens" to own the insurance company that insures
> UPS shipments.  Therefore, it is in UPS's financial
> interest to deny claims.
>
> Glen, K9STH
>
>
>
>
> --- Al Bailey <k8six at comcast.net> wrote:
>
> I was told by UPS that IF you get the item packaged by
> them, at a cost of course, that it is thoroughly
> insured. If you use the old Mail Boxes Etc store to
> ship via UPS their insurance is NOT the same as UPS.
> They insure using your packaging. What UPS does not
> tell you is their insurance is useless if you package
> it yourself. They take your money though.
>
> I try to stay away from UPS and use Fedex the majority
> of the time or the USPS if not a item I have to worry
> about.
>
>
>
>
>
>
>
>
>
> Glen, K9STH
>
> Website:  http://k9sth.com
>
>
>       ____________________________________________________________________________________
> Never miss a thing.  Make Yahoo your home page.
> http://www.yahoo.com/r/hs
>