[Yaesu] Re: Problems with Yaesu customer service

[Fern Rivard]

Hi Bob:
    My heart is with you as I too have had similar problem with some Yaesu
gear and nobody out there seems to be very serious with reported problems
and do not get back to the customer when needed in a timely manner.  I am
still waiting for "Chick" about some problems with an FL-7000 hf amplifier!
Best of 73 from Fern


-----Original Message-----
From: Bob Marzari <w3pt@itech.net>
To: yaesu@mailman.qth.net <yaesu@mailman.qth.net>
Date: Saturday, March 22, 2003 11:36 AM
Subject: [Yaesu] Anyone else with FT1500M spurious output?


>
>Our club, the Central Pennsylvania Repeater Association, Inc. owns two
>FT1500M xcvrs. One is used for APRS and the other for our IRLP node. Both
>are less than a year old.
>
>The FT1500M used for APRS was kerchunking repeaters with packet bursts for
a
>30 mile radius when it was tracked down to our APRS node.
>
>The radio was swapped out with another brand and brought to my shop.
Viewing
>it's output on an HP-8920 analyzer found that on the "initial key up" it
had
>spurs almost as strong as the desired frequency across a wide portion of
the
>VHF spectrum. It is not necessary to have a TNC connected to the ACC port
to
>produce the problem. Just keying the microphone in a rhythm like a TNC will
>produce the problem.
>
>It is still under warranty so I sent it to the CA Yaesu facility in the
>beginning of January 2003. I explained the problem and they sent it back
>stating in writing that "There is nothing wrong with the radio." In fact, I
>had my spectrum analyzer set too wide and I should narrow it down to 25kHz.
>:)
>
>I put the radio back on the HP-8920 and the spurs were still there. I video
>taped the screen changing the span out to 10MHz showing that the radio is
>indeed spurious. Packed up the radio and sent it back again.
>
>This time there was no saying they could not witness the problem. However,
>it is still not resolved and after almost 3 months we are still without the
>radio.
>
>At this point I decided to look at the other FT1500M that we use for our
>IRLP node. It too exhibits the same spurious output on initial key up.
>
>Other club members that own FT1500M models brought them to club meetings
and
>every one of them tested spurious.
>
>Yaesu tells me they are waiting for Japan to make a decision.
>
>I would not be writing this if Yaesu service would have resolved this
>problem in a timely manner. And yes, I too have called the main switchboard
>number, got the recording, pressed zero and waited 3 or more minutes on MY
>nickel and no one picked up.
>
>73
>
>Bob, W3PT
>
>
>
>Moderator: Ray Brown, KB�STN
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