[Yaesu] Request for opinions-Yaesu Repair

Mon, 21 Jan 2002 00:34:09 -0800

Hi Mort,

In my experience, a polite but firm letter to the Managing Director
(President) of the parent company, c.c. appropriate high-level management at
the local subsidiary, has been very effective in getting decision-makers'
attention.

In a Japanese company, such a complaint can sometimes produce a dramatic
resolution of the issues raised by the customer. Product quality, in
particular, is a "hot button"; poor quality is viewed as a serious loss of
face fro the corporation. Inferior, defective or unreliable products are
perceived as dishonouring the people who built them.

Best 73,
Adam, VA7OJ/AB4OJ
North Vancouver, BC, Canada
http://www.qsl.net/ab4oj/
Note new e-mail address:
mailto:[email protected]

-----Original Message-----
From: [email protected] [mailto:[email protected]]On
Behalf Of Mort Arditti
Sent: Sunday, January 20, 2002 17:30
To: [email protected]
Subject: Re: [Yaesu] Request for opinions-Yaesu Repair

Adam,

The power of the $, Canadian and American has
big time effect on any business.
Another way is to 'flood' management with complaints
and warning; fix the service problems or we do not buy.

On my part, I will try to find the name(s) of the US head
honcho, President, General Manager etc and will write to
him. If more of us do the same, it may an impact. A copy
to the main office in Japan will add extra weight.
I have done so in the past, writing to the head honcho,
President or CEO and it has worked for me most of the
time.
What is you opinion?

Mort,  KB6BSN

----- Original Message -----
From: "Adam Farson" <[email protected]>
To: <[email protected]>
Sent: Sunday, January 20, 2002 5:07 PM
Subject: RE: [Yaesu] Request for opinions-Yaesu Repair

> Hi Mort,
>
> Perhaps a steep decline in export sales (particularly North American) will
> assist Yaesu/VS upper management in their quest for a solution to their
> out-of-control QA situation.
>
> Best 73,
> Adam, VA7OJ/AB4OJ
> North Vancouver, BC, Canada
> http://www.qsl.net/ab4oj/
> Note new e-mail address:
> mailto:[email protected]
>
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]On
> Behalf Of Mort Arditti
> Sent: Sunday, January 20, 2002 16:52
> To: [email protected]
> Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
>
>
> John is right.
>
> We can  apply the Golden Rule. He who has the
> gold ($$) rules. The best weapon we have is to
> stop buying Yaesu product.
> I was considering the FT100. Now it is on the
> bottom of the list.
> Yaesu management - I hope you read this.
> Yaesu is not the only game in town. Remember
> there are some other very fine radios on the
> market.
>
> 73,
>
> Mort, KB6BSN
>
> ----- Original Message -----
> From: "Big Johnson" <[email protected]>
> To: <[email protected]>
> Sent: Saturday, January 19, 2002 4:09 PM
> Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
>
>
> > I am basing this on MY last (several) dealings with
> > them. It's been a while since I contacted them, after
> > the last episode...I gave up on their inconsiderate
> > arogance.
> >
> > As soon as Mike / N6MIK was no longer working there,
> > that's when I noticed things started going down hill,
> > fast.
> >
> > I won't buy any NEW radios that Yaesu puts out, and
> > I'll have my service work done somewhere else.
> >
> > John / K6ZZZ
> >
> > --- Dean Norris <[email protected]> wrote:
> > > At 08:00 1/19/2002, Big Johnson wrote:
> > > >Yaesu could fix it correctly, but their Customer
> > > >Service SUCKS and is basically NON-EXISTANT.
> > > >
> > > >John
> > >
> > >
> > > That is a drastic change since my last dealings with
> > > Yaesu service.  What
> > > are you basing this on?
> > >
> > > cdn