[Yaesu] Request for opinions-Yaesu Repair

Sun, 20 Jan 2002 21:29:56 -0600

Well put , Brian.  The format and the context of any contemplated messages
is important.  Nobody needs to fly off the handle with these gentlemen -
just state your case, thoughtfully.

Jamie
WB4YDL

-----Original Message-----
From: [email protected] [mailto:[email protected]]On
Behalf Of Brian Fernandez
Sent: Sunday, January 20, 2002 9:18 PM
To: [email protected]
Subject: Re: [Yaesu] Request for opinions-Yaesu Repair

Japanese companies are uniquely sensitive to outside criticism of their
products.  Criticism sent to the President of the company can have a
significant impact, especially if you point out that the strongest
supporters of the company are having difficulties.

What makes it effective is if it is respectful and polite in tone (not wild
and angry) and if there are specific details about the shortcomings.

But if you send it to the President, everybody in the organization will be
aware of it.

Just recognize the Japanese economy is in shambles right now, exports are
not flying high and the company is operating, as all Japanese companies are,
under very serious constraints.  But if we all stress Q/A and repair
responsiveness as the two major themes, then it could help us and help the
company.  Everybody wins and everybody walks away better off.

But we have to do it right.  No company in its right mind wants to offend or
disappoint customers.  Yaesu is going through integration issues and may be
re-thinking the whole amateur market right now --- who knows?  That is why
it is important that we show we are supporters of the company and not some
angry mob.

I ran US operations for one of the largest companies in Japan for a number
of years which is where this perspective comes from.  But someone needs to
get the proper name and address of the President of the company. They do not
generally have CEOs and Chairmen are often out of the loop.

----- Original Message -----
From: "James C. Hall, MD" <[email protected]>
To: <[email protected]>
Sent: Sunday, January 20, 2002 9:51 PM
Subject: RE: [Yaesu] Request for opinions-Yaesu Repair

> Mort:
>
> I think your ideas are right down the middle of the fareway ! Remember,
> during the initial computer (PC, now) manufacturing stages there were
many,
> many others.  As a small business owner myself, PR and good relations with
> the customer is paramount - otherwise, the competition is going to pick up
> on it, and eat your lunch - starting with trying to hire your best people
!
> Competition is good for the market.  The "penny-pinching" designing is
> everywhere.  Anybody ever check out the power supply of your most recent
> Dell, Compaq, or Gateway ?  If you have it in the shack running, check out
> 80 and 160 meters - then turn off the computer and compare.  I for one now
> build my own - they cut too many corners for me.
>
> My FT1000MP is now at the Yaesu shop for the second time in as many months
> for the same problem - a big one - diode failure leading to shorting out
of
> the PA's. I bought it in late Oct. 2001.  I should get it back next week.
> They called me the other night and asked me to measure voltage across the
> antenna coax feed - suspicious of static electricity build up.  Well, it's
> 0.0 volts across the board.  Hmmmm ...
>
> Jamie
> WB4YDL
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]On
> Behalf Of Mort Arditti
> Sent: Sunday, January 20, 2002 7:48 PM
> To: [email protected]
> Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
>
>
> Gary,
>
> You are correct. All big three, including Alinco have lousy
> service.
> However, there is not reason why we the buyers should not
> put the pressure on the management.
>
> Yaesu makes very good radio, and the repair rate is probably
> low. However, our $ is what keep the amateur division of the
> these companies in business. We pay top $ for the product and
> service. We are entitled better service.
>
> I fully believe to first try the nice way. But, it does not work,
> the 'big stick' may be the answer. If accept the crappy service
> and they get away with it, why would they change.
>
> The 'big stick' has worked for me many times.  In my case it
> was writing to the President, CEO, GM or whoever is at the
> top.
>
> By the way Gary. Another pet peeve with me is the penny pinching
> of the design. On several Kenwood and Yaesu (no experience with
> Icom) radios, the voltage regulators do not have over voltage
> protection. When a $1.00  5V fails short, you may be looking at
> several hundred $ repair bill. Why don't they include this simple
> function as part of the product?
> My FT 1000 has at  least three such regulators (main ones). I hate
> to think what will happen if one of the shorts. Now that the radio
> is out of warranty, I am designing the over voltage protector and will
> add it to the radio. The line fuse will protect the radio.
>
> Anyhow, this is my view.
>
> Best to you and thanks for taking the time.
>
> 73,
>
> Mort
> ----- Original Message -----
> From: "Gary Johnston" <[email protected]>
> To: <[email protected]>
> Sent: Sunday, January 20, 2002 5:22 PM
> Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
>
>
> > Well I think Mort, KB6BSN is getting carried away as both Icom and
Kenwood
> > suffers the same problems and in some cases worse.
> >
> > Try to buy parts from Icom for older radios, in many cases they are not
> > available.  Since Kenwood out sources their service under their name,
the
> > techs never knew what ham radio was until they got a job fixing them.
> >
> > I had two Icom 706's ..one original and one mark and the noise blanker
on
> > both of them was terrible for HF Mobile.
> > Saw and played with the FT-100 in Tokyo on a business trip, came home
and
> > sold my 706 and waited for the FT-100.
> > I made sure 2m/440 worked but use separate radio.
> >
> > Bottom line is the grass is not greener on the other side!
> >
> > Gary-K5QFB
> > Ponder, TX
> >
> >
> >
> >
> > _______________________________________________
> > Yaesu mailing list
> > [email protected]
> > http://mailman.qth.net/mailman/listinfo/yaesu
> >
>
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