[Yaesu] Yaesu Repair

Sat, 19 Jan 2002 15:58:59 -0800

Response time, labor, parts  is increasing as workmanship decreases. E-Mail,
once attended to, is nonexistent & I suspect deleted sans reading. The same
applies to snail mail.  Company policy once provided free parts under a
certain Dollar amount. It took over four months to get a used operators
manual (while waiting for a new one) [Yes, a used manual cost the same as
new!] & over six months for the Service Manual.

A friend had a two and one half week FT 1000 service turnaround  (door to
door). A new HT failed in one month. Face it, New Equipment has a fixed
overhead and maximum profit. Service has a high fiscal load.

Overall, their product is reliable with equal MTBF as any comparable
competitors product. This decline is common with all manufactures. <W2WU>
----- Original Message -----
From: Bill Martin <[email protected]>
To: <[email protected]>
Sent: 19 January, 2002 08:49
Subject: Re: [Yaesu] Request for opinions-Yaesu Repair

> I'm surprised.  Over the last 18 months I have sent back an FT-1000D, a
> Quadra Amplifier and a 2 meter rig for repairs to Yaesu.  The longest I
ever
> waited was three weeks on the 2 meter rig.
>
> Two weeks ago I called to get a lamp replacement for my 1000D and they
were
> very helpful and sent me the lamp at no charge.  Had it in less than a
week.
>
> Bill K4SGF
> ----- Original Message -----
> From: Dean Norris
> To: [email protected] ; [email protected]
> Sent: Saturday, January 19, 2002 10:49 AM
> Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
>
>
> At 08:00 1/19/2002, Big Johnson wrote:
> >Yaesu could fix it correctly, but their Customer
> >Service SUCKS and is basically NON-EXISTANT.
> >
> >John
>
>
> That is a drastic change since my last dealings with Yaesu service.  What
> are you basing this on?
>
> cdn
>
>
> --
>
>
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