[Wswss] Juno Tech Support --> Ref #[17fn7046mW7JW1vHAA] Marc

[k6tsk at juno.com]

Thank you Haley and Marc for removing your Block on
wswss at mailman.qth.net. I can now receive email from them.
However, I still can not receive email from vhf at w6yx.standford.edu please
remove your block on this one also.

Why do you guys do this to your custmers?

Ralph



 
On Mon Feb 05 2018 11:29:45 GMT+0530 Juno Security &
Abuse<abuse at support.juno.com> writes:
> Hello,
> 
> Thank you for contacting Juno email support.
> 
> Please note that we did not find any active blocks on the sender's 
> email addresses <hf at w6yx.standford.edu> and 
> <wswss at mailman.qth.net>.
> 
> If you have not received an email that you believe has been sent to 
> you, please contact the sender and request that they forward the 
> entire Mail Delivery Failure notice they received, along with the 
> original message with full headers, to: <abuse at support.juno.com>
> 
> To learn more about Mail Delivery Failure notices, please visit:
> http://www.juno.com/support/webmail/u-mdf.html
> 
> For instructions on how to see full headers in your email program, 
> please visit:
> http://www.juno.com/support/info/spam-report.html#fullhdrs
> 
> Once we receive the Mail Delivery Failure notice from the sender we 
> can better investigate the matter and provide you with a quicker 
> resolution.
> 
> If you have any other questions, please reply to this email and 
> either I or another agent will be happy to assist you.
> 
> Sincerely,
> 
> Haley Kade
> Security & Abuse Dept.
> Juno Customer Care
> http://www.juno.com/support/security
> 
>
-------------------------------------------------------------------------
-----------------
> Tip: Help us combat spam/scam by using the "Report Junk" button on 
> Webmail or forwarding them to Spamdesk , along with their full 
> headers.
> 
> For all other security and abuse related (hacking, viruses, mail 
> delivery failure) queries write to with a brief description of your 
> problem or query.
>
-------------------------------------------------------------------------
-----------------
> 
> 
> 
> 
> ----Replied Message----
> 
> From: <k6tsk at juno.com>
> To: help at support.juno.com
> Date: Thu, 1 Feb 2018 16:21:51 -0800
> Subject: Re: Juno Tech Support --> Ref #[17fn7046mW7JW1vCAA]
> 
> 
> >Marc thank you for your reply.
> >I have nothing in "Junk Mail or the Black List!
> >The problem must be at your end. Had this problem in 2012 and it 
> was
> >found to be at your end.
> >
> >Please correct,
> >Thanks,
> > Ralph
> >
> >
> >
> >On Fri Feb 02 2018 00:26:38 GMT+0800 Technical
> >Support<help at support.juno.com> writes:
> >>
>
>-----------------------------------------------------------------------?
-
> >-------------------
> >> The subject line of this message contains important tracking 
> >> information. Do not modify the subject line if you reply to this 
> 
> >> e-mail. For any new problem or inquiry that you may have, please 
> 
> >> create a Personal Assistance Ticket (PAT) on our Web ?site.
> >>
>
>------------------------------------------------------------------------
-
> >------------------
> >> 
> >> Dear Ralph,
> >> 
> >> Thanks for taking time to write to Juno email support.
> >> 
> >> I understand your concern and I apologize for the inconvenience 
> this 
> >> may have caused you. Please check your block list settings to 
> verify 
> >> if the sender is added on the list.
> >> 
> >> If you need to add or remove email addresses from Block List, 
> please 
> >> access the account using the exact link below and follow the 
> >> instructions.
> >> 
> >> http://webmail.juno.com/emailupgrade
> >> 
> >> 1. Click on the dropdown arrow next to the "Options" link and 
> select 
> >> "Junk Mail."
> >> 2. In the "Block List" section type an email address or domain in 
> 
> >> the box under "Add Address to Block List."
> >> 3. Click the "Add" button to add the address or domain to the 
> list 
> >> on the right. 
> >> 4. To remove an address or domain from the Block List, check the 
> 
> >> small box next to email address or domain and click the "Delete 
> From 
> >> List" button.
> >> 5. When you are finished, click the "Save" button. To cancel your 
> 
> >> changes, click "Cancel.
> >> _____________________
> >> 
> >> If you are using the classic email, please follow the steps 
> below.
> >> 
> >> 1. Click on "Settings" and select "Email Features."
> >> 2. Click "Block Lists."
> >> 3. You'll see the "Email Features: Block List" screen will 
> appear, 
> >> displaying your current Block List. 
> >> 4. Add an address or domain to your Block List by typing it in 
> the 
> >> box under "Add Address/Domain to Block List."
> >> 5. Click "Add." 
> >> 6. To remove an address or domain from the Block List, select the 
> 
> >> address and click "Delete."
> >> 7. When you are finished, click "Save". To cancel your changes, 
> >> click "Cancel."
> >> 
> >> We suggest for you to also check your Junk Mail folder to make 
> sure 
> >> that the emails is not directed to that folder.
> >> 
> >> Please verify if there is an attachment being sent by the sender. 
> If 
> >> it does, please check the size, as you have an allotted 20MB 
> maximum 
> >> size of incoming and outgoing email messages for your account.
> >> 
> >> You may also contact our Security and Abuse team to check if the 
> 
> >> email address is blocked on the server. Please write an email to 
> 
> >> abuse at support.juno.com.
> >> 
> >> Thanks for using Juno!
> >> 
> >> Sincerely,
> >> 
> >> Marc Bailey
> >> Juno Member Services
> >> http://www.juno.com/support
> >> 
> >>
>
>------------------------------------------------------------------------
-
>
>------------------------------------------------------------------------
-
> >-------------------------------
> >> Need technical assistance with your devices at home? Try Juno 
> >> Premium Technical Support. We can help you with slow PC 
> performance, 
> >> virus/malware detection and removal, online storage set-up and 
> >> back-up, wireless TVs or printers set-up, and more! For details, 
> 
> >> visit: < https://help.juno.com/premts >
> >>
>
>------------------------------------------------------------------------
-
>
>------------------------------------------------------------------------
-
> >-------------------------------
> >> 
> >> ----Replied Message----
> >> 
> >> From: <k6tsk at juno.com>
> >> To: help at support.juno.com
> >> Date: Wed, 31 Jan 2018 16:46:45 -0800
> >> Subject: Juno Tech Support --> Ref #[17fn7046mW7JW1v]
> >> 
> >> >Date: 01/31/2018
> >> >Time: 04:46 PM PT
> >> >First Name : ralph
> >> >Last Name : bergman
> >> >Member Id : k6tsk at juno.com
> >> >E-mail : k6tsk at juno.com
> >> >Group : Technical Support
> >> >Product : Juno DSL
> >> >Category : Email Issue
> >> >OS : Windows 7
> >> >Browser : Internet Explorer 6
> >> >Email Program : Other Email Program
> >> >Firewall : Other Firewall
> >> >Error Message : 
> >> >Description : I can no longer receive my mail from 
> >> vhf at w6yx.standford.edu and wswss at mailman.qth.net. These are very 
> 
> >> infortent for public safty information for Ham Radio (Amature 
> >> Radio).
> >> >Please correct.
> >> >
> >> >
> >> 
> >> 
> >> ----Replied Message----
> >> 
> >> 
> >> 
> >
> >
> 
> 
> ----Replied Message----
> 
> 
>