[Wswss] 2nd request model 4452G repair - TE SYSTEMS
Ralph&Marcy Bergman
k6tsk at juno.com
Wed Jun 24 19:07:29 EDT 2009
2nd request:
Please reply?
--------- Forwarded message ----------
From: Ralph&Marcy Bergman <k6tsk at juno.com>
To: lacydog at jps.net
Date: Thu, 18 Jun 2009 14:54:32 -0700
Subject: Re: FW: model 4452G repair - TE SYSTEMS
Mr. Dave Anderson, TE Systems:
Your offer below for $350.00 instead of $480.00 we can not except.
Mr Anderson, we have a few question for you:
If you sent your TV set, VCR or your car in for repair and the
company kept them for over six months what would you do about this?
What would you think a respectable company should do under these
circumstances?
What would you think of a company that did not return customer
phone calls?
If you are not able to take responsibility and repair this unit at no
charge,
then return the unit as is along with correct schematic to us and we
will go from there.
Please advise your intentions.
Thank you,
Ralph Bergman, K6TSK
On Thu, 11 Jun 2009 15:34:28 -0700 "D Anderson" <lacydog at jps.net> writes:
> Hi Ralph-- Jun 11, 2009
> I've read your arguments against paying the repair cost for the
> Model 4452G.
> I am not in agreement on your points except our slow
> turnaround/locating the
> missing unit.
> As I said we have no responsibility to pay for this repair cost for
> the two
> reasons I mentioned:
> 1)what appears to be operational missuse(originally or subsequent),
> and
> 2)you are not the original owner.
> Our warranty straightforward on that and is designed to be fair.
> In dealing with damaged RF power devices, we have the right of final
> say
> about repair responsibility and costs.
> Also our seemingly high parts cost is due to use of actual Motorola
> MRF648
> transistors - the best available.
> The RF parts MRF648 are cheaper because they are not actual MRF648
> transistors even though they are marked MRF648.
> Those parts will work but they are inferior (mainly less rugged
> when
> parallel combined).
>
> Bottom line:
> The repair estimate is $480 =(4pcMRF648 transistor @95ea +
> 100/labor).
> I would now agree to a revised repair agreed amount of $350 to clear
> up this
> problem.
> Also no shipping charges back to you in consideration of the
> lateness.
>
> If the above is acceptable, we can service the unit within 2-3days
> after
> receipt of a prepaid check for $350.
> If not acceptable, we will return the amp back to you at no charge.
>
> Thankyou - Dave/TE SYSTEMS
>
> (Note: If we use the RF parts devices the parts cost could be less
> and the
> amp may be ok, but since they are
> actually different transistors, some circuitry might need modifying
> thereby
> increasing the labor(engineering time + cost). Also I believe their
> "matching" is done by date code only - not actual beta
> measurement.)
>
>
> --------- Forwarded message ----------
> From: Ralph&Marcy Bergman <k6tsk at juno.com>
> To: lacydog at ips.net
> Date: Wed, 3 Jun 2009 17:18:03 -0700
> Subject: TE Systems Model 4452G Warranty Repair:
>
> Dear Mr. Dave Anderson,
>
> I have received your e-mail about Mr. Joe Burke Model 4452G
> amplifier S/N
> B8921 and was very shocked
> that you will charge to repair his unit when it should be covered
> under
> warranty specially after all this time.
>
> You may or may not know that Mr. Burke was very sick with cancer
> and
> unable to check out the unit after
> receiving it from you last June.
>
> Mr. Burke ask me if I would do him a favor and test the unit out for
> him
> and put it in service and use until he was feeling
> better and ask for the unit back.
>
> Mr. Anderson, I have called you numerous times over the passed 6
> months
> or so to check on the status of
> the repair and every time "you said you would call me back and
> advise me"
> you never called back. The first few
> calls "you said you did not have any final transistors and would
> advise
> me" you never called back.
>
> A few weeks ago. I called you again and you "said you could not
> fined Mr
> Burke's unit that you thought it was
> returned". I advised you that no one has received the unit. You "
> said
> you would try and fined the unit and call
> me back and asked me to try and work with you" I said ok.
> Well, much to my surprise you did call back last week and said "you
> found
> the unit and you would
> call me back with the status of the repair".
>
> Mr. Burke and my antenna systems have a very very low SWR as you
> know we
> do very weak signal
> work in VHF/UHF. We think this amplifier may have a problem that
> the
> final amplifier transistor are not
> holding up!
>
> For your information, RF Parts Company sells The Motorola MRF648 in
> match
> pairs for $48.45 each.
>
> In view of the above circumstances I feel in good faith you should
> owner
> this warranty repair.
>
> Please advise your intentions in this matter?
>
> Thank you,
>
> Ralph Bergman, K6TSK
>
>
>
> -----Original Message-----
> From: D Anderson [mailto:lacydog at jps.net]
> Sent: Thursday, June 04, 2009 9:46 AM
> To: Ralph&Marcy Bergman
> Subject: RE: model 4452g repair - TE SYSTEMS
>
>
> Hi Ralph--
> I got this ok today.now.
> my email is: lacydog at jps.net
> and Tel# 310.478.0591.
>
> I have that amp here but set aside pending decision on what-to-do.
> Thanks - Dave/TE
>
> -----Original Message-----
> From: Ralph&Marcy Bergman [mailto:k6tsk at juno.com]
> Sent: Thursday, June 04, 2009 9:22 AM
> To: lacydog at jps.net
> Subject: Re: model 4452g repair - TE SYSTEMS
>
>
> I have tried to send you a e-mail but it comes back! Do you an
> other
> address?
>
> On Fri, 29 May 2009 10:10:05 -0700 "D Anderson" <lacydog at jps.net>
> writes:
> > Hi Ralph--
> > OK we looked at the Model 4452g and it has four blown final
> > transistors; the
> > driver transistor is ok.
> >
> > The amp is within the warranty period but there is a problem.
> > Namely the warranty is available only to the original owner (per
> > warranty
> > statement is owner's manual) and we fixed this unit before giving
> > the
> > customer (Joe Burke) the benefit of the doubt. I say that
> because
> > this type
> > repair is normally a result of an improper/bad output VWSR
> condition
> > (for
> > whatever reason). These amps do not blow transistors without a
> > reason.
> >
> > So now 4 output transistors are required plus the repair labor.
> For
> > an
> > original owner, the repair cost would be passed onto that owner
> even
> > though
> > it's within the warranty period because of the improper
> operation.
> > The
> > warranty statement says that we have the decision on whether or
> not
> > a
> > problem is covered by warranty or result of missuse.
> >
> > In your case you indicated you had a problem in the middle or
> normal
> > usage.
> > But it appears there was either an output problem or maybe an
> input
> > spike or
> > possibly problems contributed by weak transistors caused by Joe
> > Burke's
> > usage but not replaced in his earlier repair (we only replaced
> two
> > of the
> > four then but the amp then made specs). We dont know which
> occurred
> > but we
> > know that once working the amps tend to work very long time
> without
> > problems.
> >
> > Bottom line, we dont want to pay for this repair since it appears
> to
> > be
> > caused by missuse and you are not the original owner. Warranty
> > statement
> > says we are not obligated and usage conditions are clouded making
> it
> > not a
> > clear case.
> >
> > The repair estimate now is $480 =(4pcMRF648 transistor (95ea) +
> > 100/labor).
> > What do you want us to do?
> >
> > Thanks - Dave Anderson/TE SYSTEMS(Los Angeles)
> >
> > --
> > Internal Virus Database is out-of-date.
> > Checked by AVG Free Edition.
> > Version: 7.1.413 / Virus Database: 268.18.8/714 - Release Date:
> > 3/8/07
> >
> >
> >
> --
> Internal Virus Database is out-of-date.
> Checked by AVG Free Edition.
> Version: 7.1.413 / Virus Database: 268.18.8/714 - Release Date:
> 3/8/07
>
> --
> Internal Virus Database is out-of-date.
> Checked by AVG Free Edition.
> Version: 7.1.413 / Virus Database: 268.18.8/714 - Release Date:
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>
>
>
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