[WRL] [QSL-Net] More AOL Woes (Everyone Please Read)

[Hank Kohl K8DD]

 From the QSL-Net list server administrator.  Haven't seen any problems here
so far, but there aren't that many AOL users here.

73    Hank    K8DD


Forwarded message from Tim, our server administrator, follows:



>----- Original Message -----
>From: "Tim" <listowner at mailman.qth.net>
>To: <qsl-net at mailman.qth.net>
>Sent: Sunday, August 08, 2004 12:23 PM
>Subject: [QSL-Net] More AOL Woes (Everyone Please Read)
>
>
> >
> > Over the last year or so our system has been periodically blocked from 
> sending
>mail into the AOL system.  A month ago, I finally made arrangements with 
>them to
>be white listed and put an end to this once and for all.  To be white 
>listed by
>them I had to agree to receive any and all complaints logged by their users
>about mail being sent from our system (we don't send spam, no problem).
> >
> > While this seemed easy, I found that AOL provides their users a button on
>their interface that says something to the effect that "this message is spam",
>and when they highlight a message and push it, we get a "complaint" logged
>against us and mailed to us.  No one at AOL reads this stuff, but they keep
>track of them and after we reach a certain percentage of the mail we send 
>vs how
>many complaints we get, they block our entire system.  I've also found 
>that the
>spam button is next to the delete button, and a clueless user MIGHT use it to
>delete messages.  Here in lies the problem.
> >
> > I am getting plenty of these "complaints" and since AOL does not tell 
> me who
>is complaining (apparently a privacy issue), it's near impossible to find out
>who they are and remove them from the system.
> >
> > So, I'm asking all list owners to post a message to all of your lists
>reminding AOL people not to use the "spam" button as a delete button and 
>if they
>are subscribed to your list and don't want to be, help them get off the 
>list so
>we don't get blacklisted by AOL.
> >
> > Thanks for your help.  If you have any questions about this, let me know.
> >
> > Tim
> >