[W8MWA] ARRL Systems Service Disruption UPDATE

[Dan Ringer, K8WV]

ARRL Systems Service Disruption

05/29/2024

Updated 5/29/2024

This update includes information about the status of several services as
we continue to respond to a serious incident involving access to our
network and systems.

The ARRL Volunteer Examiner Coordinator (ARRL VEC) has resumed the
processing of Amateur Radio License applications with the FCC. A more
comprehensive update on the status of ARRL VEC services is available
here.

There has been no interruption to visitor operating at W1AW, the Hiram
Percy Maxim Memorial Station. The station resumed voice bulletins on
Thursday, May 23. All other scheduled transmissions, including Morse
code practice, and code and digital bulletins, will resume on Thursday,
May 30. Please refer to the regular operating schedule at
www.arrl.org/w1aw-operating-schedule.

After last week's distribution of the ARRL Letter, our e-newsletter
service has resumed. Current editions of ARRL Club News and The ARES®
Letter have also been distributed.

ARRL Store orders have resumed shipping. Orders are being fulfilled from
earliest order dates to the latest. Please allow additional time for our
processing.

There has been no disruption to the @arrl.net email forwarding service,
though forwarding email addresses and aliases cannot be modified at this
time.

Our telephone system is unavailable at this time.

We appreciate your patience as we continue working on restoring access
to affected systems and services.

This story will be updated with new developments.

Updated 5/22/2024

We are continuing to address a serious incident involving access to our
network and systems. Several services, such as Logbook of The World®
and the ARRL Learning Center, are affected.

We have heard from many LoTW® users, asking about the status of the
service and its data. This is not an LoTW server issue, and LoTW data is
secure.

Our editorial and production team is preparing the July issue of QST
magazine, which is still going to press. It may be delivered a few days
late to members who receive print subscriptions. The digital edition
should be published on time.

We appreciate your continued patience as our staff and others work
tirelessly to restore affected systems.

This story will be updated with new developments.

Updated 5/17/2024

Some members have asked whether their personal information has been
compromised in some way. ARRL does not store credit card information
anywhere on our systems, and we do not collect social security numbers.
Our member database only contains publicly available information like
name, address, and call sign along with ARRL specific data like email
preferences and membership dates.

Original story below:
5/16/2024

We are in the process of responding to a serious incident involving
access to our network and headquarters-based systems. Several services,
such as Logbook of The World® and the ARRL Learning Center, are
affected. Please know that restoring access is our highest priority, and
we are expeditiously working with outside industry experts to address
the issue. We appreciate your patience.

This story will be updated with new developments.

-- 

*ARRL, The National Association for Amateur Radio®
Dan Ringer, K8WV
ARRL WV Section Manager
18 W. Front St.
Morgantown, WV 26501-4507
Telephone: (304) 292-1999
email: dwringer at comcast.net*
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