[TWIAR] Frequency Flyers - Delta Airlines Sky Magazine article on Ham Radio

[Greg Williams]

It was the fourth night after Hurricane Katrina, and something like a 
thousand patients, doctors and staff were trapped at Medical Center 
Louisiana in downtown New Orleans, surrounded by floodwaters. Outside, 
reports were grim. People were drowning in their attics. Inside the 
hospital, there was no running water, no power, no phones and no 
Internet. Cell phones didn’t work. Each day the authorities said 
evacuations were about to begin, but nothing happened.

The staff thought they’d seen everything the disaster could bring. Then, 
in the middle of the night, a pregnant woman dragged herself out of the 
foul, dark water surrounding the center’s Charity Hospital, having 
managed to swim several blocks from her home, where she had been 
trapped. She was in labor and the pain was intensifying. By flashlight, 
doctors quickly determined that she needed a Caesarean section. But with 
no running water, no electricity, and no way to clean her up or to 
sterilize instruments, surgery was out of the question. The doctors 
conferred, and then sent Tim Butcher, at that time Charity’s emergency 
operations director, upstairs to a conference room where a 
5-foot-3-inch, middle-aged jazz musician, known for his cigarette-rasped 
voice and salty language, was sleeping on an air mattress. “Richard, 
wake up,” Butcher said. “We need you.”

Richard Webb, who happens to be legally blind, is one of the nation’s 
more than 660,000 licensed amateur radio operators. (They’re nicknamed 
“hams” for reasons that are unclear.) As an amateur radio operator and a 
member of the Mobile Maritime Network, Webb regularly relays messages 
from small boats, occasionally participates in small-vessel rescue 
operations and helps with tracking hurricanes.

Pitching in and helping is a long tradition among hams, particularly in 
times of emergency. In fact, the Federal Communications Commission’s 
regulatory charge to amateur radio operators urges

them to enhance communication, “particularly with respect to providing 
emergency communications.” Whether it’s an earthquake or a forest fire, 
a blizzard or a hurricane, when usual communication systems go down, ham 
radio operators are up, ready to connect the scene of disaster with the 
outside world. As the series of recent emergencies and other natural 
disasters so amply illustrates, hams are often the sole means of 
communication from disaster sites. Within minutes of the first impact in 
the World Trade Center attack on September 11, 2001—which put the radio 
and phone towers atop the building out of commission—ham radio operators 
set up an emergency network that authorities used to coordinate rescue 
operations.

When the phone lines are down and “wireless” takes on a whole new 
meaning, when cell phone and PDA networks fail and batteries go dead, 
when the lights go out, authorities fall back on this seemingly 
antiquated but always reliable form of communication. Amateur radio 
becomes quite literally a lifeline.

“Most communications systems are all going through some common 
chokepoint,” says Allen Pitts, media and public relations manager of the 
American Radio Relay League. Whether it’s a telephone switchboard, an 
Internet relay or a radio tower, “knock out that chokepoint, and the 
whole system fails,” he says.

Rather than relying on a network, each ham operator has a complete, 
self-contained transmitting and receiving station. “There is no 
chokepoint,” says Pitts. “They are like ants at a picnic. You can knock 
out some, many or even most of them, and they still get to the food. 
Each one is a mobile, independent unit working in cooperation for a 
common goal.”

Understandably, many government agencies and hospitals have enlisted 
amateur radio operators to be on call for emergencies. When the two 
hospitals making up New Orleans’ Medical Center—University and Charity 
hospitals—decided to set up their station two years ago, they looked 
around for volunteers to run it. Richard Webb and his wife, Kathleen 
Anderson, who is also a ham, raised their hands. They set up the station 
and tested it every week or so.

The night before Katrina hit, Webb pushed Anderson—she uses a 
wheelchair—to their van and she drove them to the hospital from their 
small home in suburban Slidell, Louisiana. Pretty much every other 
vehicle they encountered during that 30-mile trip was heading out of, 
not into, downtown New Orleans. At the hospital, this unlikely A-Team—a 
blind man and a woman in a wheelchair—set up their antennas and 
gasoline-fired generators, got on the air, tracked the approaching storm 
and rode it out.

Like much of New Orleans, the hospital suffered relatively little damage 
from Katrina directly. Then the levees broke. Soon the hospital was 
isolated, an island surrounded by water 10 feet deep in places. (And, 
yes, when the power went out, a hospital staffer did offer Webb a 
flashlight. “Thanks,” he said, “but I don’t need it.”)

Webb and Anderson kept communications going 20 hours a day, relaying 
messages to and from the state command center in Baton Rouge. They 
passed along the hospital staff’s requests for food, drinkable water, 
medicine, bedding, cleaning supplies and more. Authorities repeatedly 
told Webb that rescuers were coming to evacuate the hospital—later that 
day, in a few hours, the next day—but day after day, nobody showed up. 
Coast Guard boats delivered supplies, and took out a handful of patients 
who needed critical care, including babies in incubators.

Webb and Anderson listened in on the emergency networks and heard how 
other hams, including many who drove in from all over the country, were 
a vital part of numerous rescues. In hundreds of cases, people trapped 
by floodwaters in homes or on rooftops tried calling 911 on their cell 
phones. The calls wouldn’t go through. So they called relatives in other 
parts of the country, sometimes a

thousand miles away, and the relatives in turn dialed 911. Their local 
emergency dispatchers then would pass along messages to ham radio 
operators who contacted rescuers in New Orleans: There are three people 
trapped in an attic at this address . . . five on the roof of this 
building . . . 15 on an overpass at this intersection.

A word about all this relaying. While most of today’s sophisticated 
communications equipment uses horizon-to- horizon, line-of-sight radio 
frequencies, ham radio must rely on lower frequencies for long-distance 
transmission. “Low-frequency waves do an interesting thing,” says Pitts. 
“They ricochet. These waves bounce off the ionosphere, 60 miles over 
your head.” Depending on atmospheric conditions, some days you can 
communicate more clearly with another ham operator in Kenya than with 
your buddy across town. “By using different frequencies, directions and 
means, ham operators learn the art form of getting them to bounce where 
they want them to go,” Pitts says.

Webb took one call from a teenager who had a brand-new license with no 
kind of emergency training. He was in a school building with a number of 
other people, and nobody knew they were there. Two babies needed 
formula, and an elderly man needed a respirator. Webb relayed the call, 
and the group was rescued.

As the week wore on—the storm hit on a Monday night—more and more people 
began stopping by Webb’s radio room, the only link to the outside world. 
When he could, he sent out word from hospital staffers and patients to 
their families: I’m at the hospital, I’m OK, I hope to be evacuated 
soon, I’ll call you when I can. Hams who received the messages in other 
parts of the country telephoned or e-mailed the families.

A number of people tried to pay Webb for sending out their messages. 
“Sorry, can’t take it,” he’d growl. “Not allowed. I’m strictly a volunteer.”

Sometimes during lulls between radio transmissions he pulled out his 
guitar. Small crowds gathered, welcoming the diversion. Webb became a 
rare source of light and calm in the darkness and confusion of a 
disaster scene.

The night the woman in labor swam to the hospital, Tim Butcher shook 
Richard Webb awake and told him that she needed a helicopter. “We have a 
two-hour window to get her out of here,” Butcher said. Otherwise the 
mother would probably die, and the baby might, too. Webb ran to his 
radio, broke in on the network, and tried to relay a message to anyone.

On this evening, the first ham that Webb could reach was a fellow member 
of the Mobile Maritime Network in Texas. The Texas ham contacted a 
Network member in Cleveland—who was also an auxiliary Coast Guard 
officer. The Cleveland ham contacted his superior officers, and within a 
short time the patient was being airlifted to another hospital, where 
she had a C-section. At last report both mother and baby were doing well.

Webb saved one life that night, Butcher says, maybe two. And no one 
knows how many other people at the hospital might have died if Webb and 
his radio had not been there. Butcher’s sure of one thing: “Richard is a 
real hero.”