[TWIAR] Case Study: Unitrends Has Good Things In Store For Ham Radio League

[Greg Williams]

http://www.crn.com/sections/BreakingNews/dailyarchives.asp?ArticleID=40681

By Joseph F. Kovar, CRN
Newington, Conn.
4:42 PM EST Fri., Mar. 21, 2003

Back in 1995, someone set up an e-mail box at the American Radio Relay
League (ARRL), a not-for-profit organization of more than 160,000 amateur
radio operators, otherwise known as hams.

That mailbox, though unused, was being backed up regularly along with
practically every bit of digital data created by the organization,all
100-plus Gbytes of it, creating a potential disaster for the ARRL and its IT
manager, Don Durand. "We store anything and everything we receive," he said.
"After working for years with ham [operators], I can say, they never throw
anything out."

The ARRL's stored data includes e-mails and large SQL databases for the
organization's membership and back-office systems, Durand said. Its previous
backup strategy, which depended on Computer Associates International's
ARCserve software and 12 DLTtape drives of varying capacity and age, could
not keep up with day-to-day needs, he said.

One issue: Because of the amount of data, the ARRL found it no longer had
enough time in the day to do backups, Durand said. A full backup might take
up to 18 hours, and doing the backup during business hours was out of the
question. "We tried it once, and it took one hour for an e-mail to get
sent," he said.

Seeking a more manageable backup strategy, Durand contacted Unitrends
Software, developer of the hard-disk-based Data Protection Unit (DPU) backup
appliance, which in turn passed the lead to solution provider Data Storage
Depot.

Gary Schwartz, president of the Bethel, Conn.-based company, determined that
the DPU with 360 Gbytes of capacity would be the right product for the
client's backup needs. The DPU also fit Data Storage Depot's sales model, he
said. The solution provider focuses on storage hardware and builds many of
the RAID and non-RAID arrays it sells. "Our typical customer is
self-supporting, with its own in-house IT support staff and their own
software," Schwartz said.

Before the DPU was delivered to the ARRL, Data Storage Depot configured the
software, including Unitrends' BareMetal Plus disaster-recovery software.
The solution provider also provided assistance in connecting the device to
the ARRL's servers.

Currently, the ARRL's SQL database production server is backed up on an
incremental basis to the DPU. Then, on a regular basis, a full backup is
triggered from the DPU to the company's report server, which allows users to
generate reports on the latest data without affecting the production
server's performance.

During his work with the DPU, Schwartz said he found another use for the
appliance not identified by Unitrends: desktop PC imaging. Like most
organizations, the ARRL wants to deploy standard software
configurations,including partitions, applications and files,quickly to its
PCs, Schwartz said. He found that it is possible to set aside one hard drive
on the DPU for a configuration image that can be downloaded to a new PC,
cutting the rollout time for a batch of PCs to hours instead of days.

"We came up with this application when [Durand] started talking about his
plans to roll out some new PCs," Schwartz said. "His eyes just lit up."

Schwartz said his work with ARRL was especially satisfying due to his own
love of amateur radio.

"I have been an ARRL member for 30 years, but I never visited their
[ARRL.org] site," he said. "When I went there, I found out that everyone in
the organization, except the IT department, is into this hobby. Don is one
of the very people we talked to in the past few years that is so technically
savvy. He can get management to understand that such-and-such technology is
good for three years, and then it will be necessary to change to this next
technology."


Greg Williams
Technical Support