[TrunkCom] re: Technical knowledge

Wed, 9 Jan 2002 15:05:08 -0500

I cannot find without being vulgar, enough degrading words to describe
most RS staff. These greedy morons being the only electronics show in
town in many places are a real turnoff insofar as the people they hire.
All I do anymore is enter the store go the counter and say give me a
e.g. 95-200 widget. pay and leave, If I am browsing, and the "sales
clerk" says may I help you, I will say no thank you, If he really hangs
dumbly over my shoulder, I tell him to go and catch flies if he has the
ability to do so and if I need help I will call. 

Sometimes I purposely ask a question about how a product works based on
its electronic principle and when he starts to look bewildered and
begins to twitch, I proceed to drill him further as to just why he would
be present in an electronics shop and not be properly trained. Often it
is the store manager who i wind up berating. 

I am negativly fueled because in the late 1980's a real technically
orientated manager got fired by those RS idiots because his total year
sales volume had dropped 2% from the previous year. Need I go on that
his replacement was as dumb as a stump. 

I dearly miss the Allied Radio shack, Lafayette Radio and other ma and
pa shops where people knew their stuff. 30 years back, many of the RS
clerks were technically orientated not these pimpled faced punks who
only want to look slick, be cool and know nothing who only know fast
sales pitches drilled into their skulls during their "Saturday Morning
indoctrination sessions as mandated by Fort Worth. 

I feel real alone these days with few experts to call upon for help.
Thank god there are a few of the real amateur radio operators that have
real technical backgrounds I can bounce ideas off of. 

If there are any RS higherups wishing to defend this , the only
acceptable rebuttal would be the hiring of technically orientated
people. Any jerk can ring up a sales with todays Pavlove's dogs style
computer based cash registers which even count out the change for the
dummies.

Sorry, but this is a real sore spot of contention for me the past
decade.

Mark A. Walker
AV Services
419 530 - 7712
Customer Services Hotline: 530 - 2428
Visit us on the web at: http://avs.utoledo.edu
customer services email: [email protected]