[TheForge] abana

GRAF adveniam at att.net
Thu Feb 12 09:23:00 EST 2009


I have had the same experience, myself in other areas.
There is another side though.
Any organization needs to "sell"itself to members and prospective 
members. They are its customers.

If an organizations leaders, either volunteer or paid, fail to meet the 
customers needs, it is not the customers fault.
Sometimes the needs are misread, sometimes consciously ignored because 
the leaders "know better".
Sometimes they really do know better and the customers need to be educated.

The survey that ABANA took was a step in the right direction. I wonder 
what happened with it.
I do not mean the results. I saw some of the rough data. I mean, how is 
it being applied?

An example would be the conferences.
The leadership was  going the "bigger and better route." I think the 
membership was tending to  the smaller and more accessible mind set.

Mike Graf


wmullett at bright.net wrote:
> I agree!
>
> Most on this list that complain about ABANA have not served, will never serve and probably are not involved locally.  We have the same problem in our local chapter.  The ones that complain the most contribute the least.
>
> Thank you ABANA board.
>
>
>   


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