[TheForge] Kinyon power hammer plans...

[Dave Mudge]

Well Todd this is the first that I have heard about it.
I am the guy that you should complain to in the first place.
I'm not on the "Sales" committee but I am the Director of Member Services
I will start checking on this right now.
dave mudge

On 8/29/07, Todd Rich <torin at panix.com> wrote:
>
> Some of you may remember back in May when I was trying to order a set of Kinyon
> plans and looking to borrow a set while I waited for it while they were
> backorderd.  I was able to borrow a set for a couple of weeks and got the
> information I needed.
>
> However, I'm *still* waiting for the ordered plans to show up.
>
> And after the phone call I had this morning I think the members of ABANA should
> know how one of the companies that ABANA has contracted with are actually
> dealing with their members.
>
> I place the order on 5/21.  After about a week it hasn't arrived, so I call and
> find it is back ordered.  Ok, not really a problem.  I ask how long it will
> take to get back in stock and I am told about a week or two.
>
> I call back in two weeks and I'm told they aren't in yet, but probably next
> week.
>
> Rather than bore you with a count by count, about late June, early July, they
> start switching over to it has come in, and has already shipped. Finally, about
> a week before I go to Pennsic, about the 4th time I'm told it has been shipped,
> I am assured, 100% is has shipped.
>
> Well about 3 days before I leave, I find a fradulent charge on one of my credit
> cards.  I haven't made any charges on it in over a month, so I let them shut it
> down and issue me a new new number.
>
> Well, I get back from Pennsic (2 weeks for those who don't know), and I find a
> letter telling me that they can't ship the plans because the charge was denied.
> Sure enough, it was the card in question.  So, on the 13th, I call them, and
> given them a different number and they tell me it is in stock and will ship.
> This is the 13th of Aug.  Well, this morning I call and find out that it is out
> of stock, and they are expecting more in on the 5th of Sept!  The person is
> apologetic, and says she doesn't know who kept giving me the incorrect
> information (I got both male and female CS reps telling me it was shipped), but
> they were out of stock until the 2nd of July.  And when I ask why wasn't it
> shipped to me the, it got shifted to, "Well maybe it was the 20th, I don't have
> that screen up."
>
> In any case, I'm sick of waiting over 3 months for this, and I'm REALLY sick of
> being lied to.
>
>                 Todd Rich
>
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