[TheForge] Computer question

[Jerry Frost]

Sounds like you've never called customer no service.

It goes more like this:

(After the 37th. +/- ring) In an accent in a dialect of an english-like
language that gives you a warm fuzzy feeling of personal contact with
another inhabitant of our wonderfully diverse global village . . . "If you
wish to contact bla bla, please press . . . ". After between 15 and 35
iterations of option selection you, finger bruised and bleeding, finally
reach differently accented human voice, another wonderful and heartwarming
example of diversity in the global village. "Hold please", click. I almost
learned to like bad instrumental knockoffs of Muzak versions of ABBA tunes
done by the "Electric steel Zither Orchestra".

I wish I were joking. Deb spent two hours a couple weeks ago trying to BUY a
Dell without using one of their payment plans. You know: I want X model,
with these upgrades, here's my CC# and address? She couldn't even find an
E-mail address to talk to someone. I tried too and got nothing but bounced
from menu to menu and back.

I gave up and called and spent a good five minutes getting through their
phone mail system. Finally got through to Kevin who assured me the employees
at Dell hated the phone mail system almost as much as they do trying to
contact someone through the web site. (He was a smooth and convincing liar)
Good old Kevin assured me he could cut me any deal available as web
specials, maybe even do a little better. I told him to call Deb in a couple
hours and find out exactly what she wanted in a computer.

Think we'll ever hear from dear old Kev?

And yeah, I gave him our number.

We're having the good guys at Customcpu build her machine and guess what.
It's substantially faster, larger HD, more ram, better CDr/w, etc. etc. for
less money. Best of all we know the guys at Custom personally and if
necessary can lay our hands on them for problem resolution. As they're our
ISP they'll spend as long as necessary on the phone and shop time is a flat
$89.

I'll never buy another proprietary computer again.

Andy, you haven't offended me in years. Does this mean you don't like me
anymore or have I just drifted too far over the edge?

Frosty
------------------------
If it ain't forged
it ain't real.
Wrought iron is.
The FrostWorks

Meadow Lakes, AK.


----- Original Message -----
From: "Demon Buddha" <osan@netlabs.net>
To: <theforge@mailman.qth.net>
Sent: Wednesday, November 12, 2003 7:12 AM
Subject: Re: [TheForge] Computer question


> On Wed, 12 Nov 2003 07:38:27 -0800, Gladish Family <gladish@cnw.com>
wrote:
>
> > The word among the Dell owners that I know is that since they outsourced
> > their customer support to Mumbai, it sucks.
>
> I can hear the exchanges now:
>
>