[TenTec] TT doesn't return my emails
Steve Weber
kd9bo at mac.com
Mon Dec 11 05:50:44 EST 2006
Here is a view from the other side of the support desk
I'm one of five Engineering dept. "Tech Services" specialists at
Weil-Mclaiin, the leading manufacturer of cast iron boilers for
residential and commercial heating. Customers (contractors, service
techs, architects and engineers) can contact us by phone or email.
During the heating season, we get about 6000 phone contacts and maybe
30 e-mails per month.
Except for the most basic questions, E-mail tech support is next to
impossible because we almost always need more and/or different
technical information than is included in the email.
My most common response to support email is "I will need more
information in order to help you. Please call me at ..."
D
My professional advice? Don't waste your time (and mine) on e-mail.
Cut to the chase and make the phone call.
--
73 de KD9BO
Steve Weber
No trees were killed in the sending of this message. However
a large number of electrons were terribly inconvenienced.
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