Mike Ritz, W7VO, ARRL 2nd Vice President, was at the WVDXC club meeting last night, having just attended an ARRL board meeting to discuss the outage. Mike reported those meetings are a weekly event until the matter is resolved.
Everything that was running on INTERNAL servers is down until further notice. That includes their VoIP phone system, their .org email addresses, and front ends for things like LOTW. Everything running on external servers - cloud servers etc. - including LOTW data, is believed unaffected. But, such data will not be available until the internal matters are resolved. Thus, "
[email protected]" doesn't work - because that was on their internal mail server. But "
[email protected]" does - because the relays didn't run internally. I checked, and
[email protected] works.
Efforts to restore the internal systems is proceeding full-time. No time-line can be given. The nature of the problem cannot be discussed.
I believe Mike said - with air asterisks around his words - "We have been advised to say nothing." He responded similarly when asked if "the Feds" were investigating this.
Being that the ARRL is connected to Homeland Security through its disaster response functions, and that personal data (no credit cards) for many relatively important persons are stored in the systems (business, military, science, etc.) such an investigation could very well involve the FBI and Homeland Security.
I (
Chris NW6V) was an IT Director in mental healthcare for many years, so security was a big part of my responsibility. As a professional looking at it from the outside, this has all the earmarks of a hack - of sufficient severity that it needed to be reported as a CRIME. At which point, IT is required to lock everything down - every computer and device involved becomes EVIDENCE - until a full investigation by forensics experts - da cops - is conducted. Getting everything back up is NOT job 1. Once the "crime scene" is clear (yellow tape down), THEN the job of recovery can begin. If some kind of hack had wormed into the ARRL system, recovery of local system by restoring backups becomes problematic - it may be difficult to verify that backups contain no trace of the hack. In which case, recovery and restoration of services would be slow and very painful.