[SignalOne] Fw: Re: Hotlog 93151 has been entered as a NEW call

[Bill Turini]

Looks like Rudy is having problems.

Bill


Begin forwarded message:

Date: Tue, 05 Mar 2002 21:14:39 -0800
From: "Dennis Bell" <dbe@cypress.com>
To: "Robert McConnell" <bob@cypress.com>, "Tony Sanchez" <xts@cypress.com>, "William Turini" <wtu@cypress.com>, "Enrique Flores" <ehf@cypress.com>, "Steven Chazan" <shc@cypress.com>, "Joe Hernandez" <jhg@cypress.com>
Subject: Re: Hotlog 93151 has been entered as a NEW call


Bob & Tony,

Our efforts today did not fix the problem.  We are starting in at 6am tomorrow morning to take
the next steps - starting with fresh IP and ARP tables in our switches and routers.

We continue with a full-court press on our staff- four people working on it full time - and both
Nortel and Sun are engaged.  We are working with Rudy at Cypress Micro, and with staff at the
other two sites affected, Lara and Roseville.

I have accelerated the option to bring up an email server at your location.  EHF started that
dialog today with Rudy -- though we could expect several days in that effort under the best of
circumstances.  Still that is the right thing to do even when we get through the current crises,
so that is why we've brought that forward in time.

Dennis

Dennis Bell wrote:

> Bob & Tony,
>
> I have a full crew - 2 Network Engineers and 2 UNIX Engineers - working the problem.  Many
> applications running over the WAN back to CSJ are running extremely slowly.  This has been
> occurring since last week intermiitently - affecting email, file transfers, and even the
> helpdesk system.
>
> We have eliminated individual system problems with our work yesterday.  We have evidence now
> for a network switching issue.  Nortel is dispatching an onsite person this morning.  I would
> expect the problem to continue through to this afternoon.
>
> I have assigned EHF to work with your systems admins to bring up your own email system.  I
> understand that the work is scheduled for March 18.
>
> Dennis
>
> ITG Help Desk wrote:
>
> > Date Reported: 05-MAR-02
> > Call Initiated by: bob
> > Call Assigned to: ehf
> > Problem: Email server slow to non functional to send mail
> > Action:
> > #### User helpq33 3/5/2002 9:10:18 AM
> > Subject:
> > Email server slow to non functional to send mail
> > Date:
> > Tue, 5 Mar 2002 08:59:48 -0800
> > From:
> > "Bob McConnell" <bob@cypressmicro.com>
> > To:
> > "Helpdesk" <hotline@cypress.com>
> > CC:
> > "Steven Chazan" <shc@cypress.com>,
> > "Laura Klemme-Day" <lsk@cypress.com>,
> > "Enrique Flores" <ehf@cypress.com>, "Tony Sanchez" <xts@cypress.com>
> >
> > I will send this again to insure that everyone knows we continue to have a problem
> > sending mail. Most email programs time out. I am having to use one of our UNIX servers
> > to send this � not an approved configuration, but ok. We would like to have our own email
> > server set up asap. We have the server. All we need is software and help.
> > Bob
> >
> > Bob McConnell
> >
> > President and CEO
> >
> > Cypress Microsystems, Inc.
> >
> > phone: 425.939.1001 direct
> >
> > phone: 425.939.1000 x1001
> >
> > fax: 425.939.1099
> >
> > cell: 425.922.3184
> >
> > email: bob@cypressmicro.com



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Bill Turini                     IT & Facilities Manager 
Cypress Semiconductor           Email: wtu@cypress.com
19825 141st Place NE            Voice: (425) 398-3437 
Woodinville, WA  98072          Fax:   (425) 398-3399