So, another story of a problem I had so that you don't have the same problem.

Two weeks ago I upgraded my cell phone to a Google Pixel 6 Pro which is 5G capable. {I didn't care about the 5G ability}

I got reports from friends that the voice message for when I didn't answer the phone said that my phone was lost and to call my land line number. (Diane's out of town so I could not use her phone to test.)

That number has not been mine for over 5 years. I guess somewhere there is another annoyed ATT subscriber.

I changed it, it changed back. I went to the ATT store (Flamingo & Sunrise) , they changed it and it changed back.

Second trip to ATT store, their customer service call center changed it. It changed back.

Third trip to ATT store yesterday and I refused to leave till they fixed it.

Their tech finally figured out that the SIM card needs to be changed to a 5G version. I received the phone via mail and it didn't come with a SIM card so I used the one from my old phone.

Changing to a new SIM card fixed the problem (so far). I got a text message overnight that other account changes were being made because of the new SIM. Who knows what that will break.

Anyway, you have been warned.

--
7 3, Rich, wb4ehg (my QRZ page)
Listening 146.520, 147.330, 443.250
ARRL (VE), DCARC, SFDXA, QCWA, FCG
FISTS #19877 & SKCC #21946 DMR: 3110287