[South Florida DX Association] AOL users of QTH.NET mail lists - PLEASE READ

[Bill Marx]

The following from the owner of the QTH.NET mail lists explains a situation
with AOL.  Please read & heed.
>
> ***********************************************************
>
> Over the last year or so our system has been periodically blocked from
sending mail into the AOL system.  A month ago, I finally
> made arrangements with them to be white listed and put an end to this once
and for all.  To be white listed by them I had to agree
> to receive any and all complaints logged by their users about mail being
sent from our system (we don't send spam, no problem).
>
> While this seemed easy, I found that AOL provides their users a button on
their interface that says something to the effect that
> "this message is spam", and when they highlight a message and push it, we
get a "complaint" logged against us and mailed to us.  No
> one at AOL reads this stuff, but they keep track of them and after we
reach a certain percentage of the mail we send vs. how many
> complaints we get, they block our entire system.  I've also found that the
spam button is next to the delete button, and a clueless
> user MIGHT use it to delete messages.  Here in lies the problem.
>
> I am getting plenty of these "complaints" and since AOL does not tell me
who is complaining (apparently a privacy issue), it's near
> impossible to find out who they are and remove them from the system.
>
> So, I'm asking all list owners to post a message to all of your lists
reminding AOL people not to use the "spam" button as a delete
> button and if they are subscribed to your list and don't want to be, help
them get off the list so we don't get blacklisted by AOL.
>
> Thanks for your help.  If you have any questions about this, let me know.
>
> Tim