[R-390] OT - ART-13 info / help / parts / suggestions.

[Barry Williams]

I wouldn't be so sure yet. I had a well packed scanner that I sold to a 
guy in Texas. The box was punctured by something sharp that cut the 
screen of the scanner, and there were parts rattling around inside. The 
buyer shipped it back to me and I contacted UPS. It took a lot of long 
distance phone calling just to get someone to listen to my story. I 
ended up talking to a regional manager in Birmingham, Al. A sarcastic 
inspector came out and asked if it was still under warranty, which it 
was. He told me to send it in for a warranty repair. The only way I got 
my money for the damage was my wife witnessed that statement and UPS 
didn't want a fraud complaint from us.j They paid up but they let me 
know they didn't want to.

As Tony Soprano would say, "whatcha gonna do?"


the other Barry

On 12/14/11 10:40 AM, Randy and Sherry Guttery wrote:
> On 12/14/2011 10:05 AM, Raymond Massey wrote:
>> Randy
>> I hope UPS pays you promptly.  I am surprised you still
>> have the unit!!..  I just dealt with them regarding an
>> R390a I restored and sold.  After trashing the unit, it
>> took them 3.5 months to pay the claim back to me so I
>> could pay my customer!!  I had it insured and Packed by
>> them (remember their pack and ship promise!) but they were
>> not at all helpful when the package arrived at my
>> customers location totally ruined!!!
>> Anyway, Im just bellyaching about the poor service from
>> UPS.  I certainly hope you have better luck with them.
>>
> Your case was undoubtedly major dollars - this case is
> looking like $30-40...  They seem ready to pay at that level...
>
> Thanks for your thoughts...
>