[R-390] What a screw up and a rip off !!!

[Steve Toth]

Rick I am in total agreement with you and Bob - pack it yourself and if you can't do that, insure the heck out of it with documentation proving the value:
 
When I purchased my R-1247 it was to be shipped from Florida.  I was very specific about how it was to be packed and shipped - double boxed, foam or tightly wadded newspaper, Fed X ground, etc. and the seller agreed.  It was shipped via UPS, and the UPS store packed it.  It arrived with all four rear corner chassis corners bent over and the side panels bowed - single walled single box, loosely packed with old shopping bags and some pieces of soft white styrofoam.  Luckily it was insured, and I was reimbursed for the estimated damages, but getting reimbursement from UPS insurance is a whole 'nother horror story (Luckily the fellow I bought it from was an honest guy). 
 
After that I purchased one of the double walled boxes specifically for shipping R-390's from Dan Arney, double boxed the radio inside that using a another double walled HP printer box and used hard housing insulation foam on all four sides inside both boxes to ship the radio back to Rick Mish for repair and reman.  When I shipped the radio back to Mish and he subsequently shipped it back to me, the radio arrived both times with no damage, but the outer double walled box took a beating.
 
I'm probably being naive here, but it dismays me that people who are employed to ship and transport items for people can be so careless and irresponsible with that same property.

-- Steve 






Woodinville, WA

 

--- On Thu, 4/1/10, Rick Popovich <RickP at uei.csus.edu> wrote:


From: Rick Popovich <RickP at uei.csus.edu>
Subject: [R-390] What a screw up and a rip off !!!
To: R-390 at mailman.qth.net
Date: Thursday, April 1, 2010, 11:45 AM


Well now I have to reply in response to Steve ...



Before buying an item on the E-place I emailed the seller as I was
concerned about packing. I sent several very detailed messages to him
about how to pack the rig and he responded and acknowledged that it
would be taken care of ...



I even e-mailed again to see if he had any questions or needed
clarification on any part of my instructions - he said no, everything
was simple enough.



Bottom line: He didn't pack the item even remotely close to my
instructions; he only used tissue paper and newspaper (not even wadded
up) to pack a near 40# radio in a USPS single wall box. Needless to say
there was damage but surprisingly only to the bottom cover. The box was
so badly mangled it's a miracle that it even made it to me - the USPS
had to repair it at least (3) times that I could see.



Moral of the story is that even if the person says they will pack it
properly they don't always do it. I had to go after the guy and luckily
he offered a substantial refund which I took.



The nightmares continue I'm sure...



Rick P.



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