[R-390] Help - Shipping Insurance Claim

[ToddRoberts2001 at aol.com]

In a message dated 7/19/2005 4:03:16 PM Eastern Standard Time, 
westerman at cableone.net writes:
  Just received a R-390A purchased online. Receiver was doubled boxed
  with foam between boxes and between inner box and receiver. Package
  was shipped via Airbourne. Box obviously took a very hard drop on on
  corner to penetrate over 10" of total foam and two boxes. See here:
http://www.r390files.com/images/R-390A-1.gif
http://www.r390files.com/images/R-390A-2.gif
http://www.r390files.com/images/R-390A-3.gif
 Not sure yet if mechanicals are damaged. How does one put a dollar
 value on damage like this?
Thanks
Craig
  westerman at cableone.net

Sorry to hear of your mishap. I don't think the receiver was packed correctly 
to allow the corners to become bent like that. Regardless of being surrounded 
by foam the receiver chassis was able to knock against something hard to 
cause the corners to bend inward from a knock.  If the receiver was properly 
nestled in packing the shock during handling should have been evenly distributed 
around the chassis. Can you send us any pictures of the box it was packed in? 
Are there any punctures in the outer box? If not then the receiver was not 
correctly packed. It looks like with a little planning and some disassembly of the 
parts the bent metal can be straightened without too much trouble. 73 Todd 
WD4NGG.