[R-390] Re: UPS is Garbage

[Bill Keller]

I can relate to that - they are worse than garbage.  I had a restored =
R-390A shipped to me via UPS.  Extra money was paid for special handling =
to keep it off the conveyors.  They paid no attention, flung it off the =
conveyor and, according to the restorer, did at least $300.00 damage to =
it.  UPS came to my house, examined the packaging, said that it had been =
packed OK, and admitted full responsibility.  They agreed to send it =
back to the restorer, who does a lot of business with UPS, and pay for =
the repair plus shipping both ways.  But the restorer would not take it =
back unless I paid him for the repairs up front.  He said that UPS would =
never give him his money based on past experience with them, and that he =
just flat didn't want to fool with the radio anymore.  So, UPS said how =
about them just reimbursing me for the $300.00 damage and me keep the =
radio as is.  I said OK, and the restorer also said that was a good =
idea.  After a year of corresponding with them trying to get my money, =
and being told continuously that they were still working on it, I =
contacted UPS headquarters to complain.  I was told that the restorer =
had long before agreed to settle the claim for one half the estimated =
damages, so they had paid him.  UPS had been just stringing me along =
with no intentions of making good on the claim.=20
Bill K.    =20


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