[R-390] UPS Drop kicked my R-391 !

[Bob Camp]

Hi,

At least out here the process goes something like:

1) We have to come by to pick up the package. You must be home to give it to
us. Generally this involves three missed attempts and three days off work.

2) Since we (ups) can't get there to pick it up we have to send out an
inspector to check it out. Usually he shows up on the second try.

3) Inquire a couple of weeks later - the inspectors report got lost.

4) A couple more days off work - another inspector.

5) A couple of weeks later, back comes the report - package was not properly
boxed by the shipper. UPS is not responsible. Out comes a bunch of stuff
about how *every* box must have at least two inches of packing on all sides
and be in brand new boxes. If it's heavy stuff there are even more rules
about box weight and more packing.

Bottom line is that if you look at the way the computer companies pack
monitors they do it for a reason. Their packing just barely meets the
packing rules UPS comes up with. Anything short of a foam in place, properly
done won't meet their standards on a big piece of gear.

Regardless of the value of the item I can't afford a week off work to fiddle
with a claim. I make more in a week than most of the stuff I ship is worth.
I also only have just so much vacation. Waiting around for the UPS man isn't
exactly on my list of neat stuff to do.

Interestingly the same UPS when I need a package picked up to ship seems to
be able to get here on time 100% of the time, first attempt. They also seem
to be able to deal with me not being here on a pickup to ship. Weird outfit.

    Bob Camp
    KB8TQ
----- Original Message -----
From: <Llgpt@aol.com>
To: <ham@cq.nu>; <N2PNT@aol.com>
Cc: <r-390@mailman.qth.net>
Sent: Friday, November 01, 2002 10:15 PM
Subject: Re: [R-390] UPS Drop kicked my R-391 !


>
> In a message dated 11/1/02 8:47:18 PM, ham@cq.nu writes:
>
> << Hi,
>
>
> I have had a number of items trashed by UPS. They aren't any worse at
>
> breaking stuff than the other guys but they ship a lot of stuff.
>
>
> I have *never* had them pay on a claim. Not ever not under any
>
> circumstances. The drivers are ok and the people who answer the phone are
>
> ok. They even admit that things are their fault. The claims people are
>
> simply paid to not pay you and are apparently highly trained in the art of
>
> not paying.
>
>
> Just my experience ....
>
>
>     Bob Camp
>
>     KB8TQ
>
>
>
>  >>
>
> I guess I'm lucky, all the items I've shipped, I have only had two claims,
> they paid both promptly, I can't imagine accepting them not
> paying................wouldn't happen to me. Just my 2 cents.
>
> Les
>
>
>