[R-390] UPS Drop kicked my R-391 !

[Bob Camp]

Hi,

I have had a number of items trashed by UPS. They aren't any worse at
breaking stuff than the other guys but they ship a lot of stuff.

I have *never* had them pay on a claim. Not ever not under any
circumstances. The drivers are ok and the people who answer the phone are
ok. They even admit that things are their fault. The claims people are
simply paid to not pay you and are apparently highly trained in the art of
not paying.

Just my experience ....

    Bob Camp
    KB8TQ




----- Original Message -----
From: <N2PNT@aol.com>
To: <r-390@mailman.qth.net>
Sent: Thursday, October 31, 2002 9:49 AM
Subject: [R-390] UPS Drop kicked my R-391 !


> Well, my earlier post about my new R-391 "clanking and rattling" in the
back
> of a UPS truck turns out to be quite prophetic. Upon unpacking it seems it
> was dropped on its left side (facing the radio) impacting on the edge of
the
> front panel causing the front panel to shift to the right. The shafts out
of
> the I.F. deck are bent, the ANT Trimmer shaft snapped and the counter does
> not turn when the MC or KC knobs are rotated. My questions for the group
are
> not about repair at this point but has anyone had a similar experience
with
> UPS? I called their CS department and they are sending someone to inspect
the
> damage. The seller had it packed and shipped from The Box Place in Ohio.
>
> Are they going to ask for repair estimates?
>
> Will they refund me the purchase price ($700.00) or a portion there of?
>
> Will UPS ask for the radio back? I would like to keep it. I think
eventually
> it can be repaired.
>
> Any guidance is appreciated.
>
> Phil
>
>
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