[PVRCNC] [PVRC] Kenwood repairs

[Jim K4QPL]

Hi Bill,

Actually to expand a bit, after about six weeks of asking for info they called and said they didn’t have a tech who could work on it. They did offer to ship it to CA, but when I asked what the turnaround time would be, they said they couldn’t tell me anything and I would have to call CA myself to discuss it. With that my patience was entirely gone and several people had recommended Avvid so I told them to just send it to me and I’d deal with it. I didn’t get an offer to refund MY shipping to them either. 

My radio was out of warranty but I wonder how they would deal with a genuine warranty repair. Not exactly what we expect, and get, from Elecraft.

73,

Jim, K4QPL

 

From: William "Bill" Kisse [mailto:W3MSH at arrl.net] 
Sent: Friday, April 20, 2018 9:49 AM
To: Jim K4QPL <k4qpl2 at nc.rr.com>; pvrc at mailman.qth.net; pvrcnc at mailman.qth.net
Subject: Re: [PVRC] Kenwood repairs

 

They returned it so YOU could send it to their office in CA?

 

At the very least they should have sent it to CA for you!

 

Everyone should know about this and act accordingly.

 

Many thanks for the info, Jim.

 

73,

 

Bill

W3MSH

 

William "Bill" Kisse

301-908-8279

“Never doubt that a small group of thoughtful citizens can change the world. Indeed, it is the only thing that ever has.”
Margaret Mead <http://en.wikipedia.org/wiki/Margaret_Mead> , American Cultural Anthropologist  



 <http://www.linkedin.com/in/billkisse> 

 

  _____  

From: Jim K4QPL <k4qpl2 at nc.rr.com <mailto:k4qpl2 at nc.rr.com> >
To: pvrc at mailman.qth.net <mailto:pvrc at mailman.qth.net> ; pvrcnc at mailman.qth.net <mailto:pvrcnc at mailman.qth.net>  
Sent: Thursday, April 19, 2018 11:04 PM
Subject: [PVRC] Kenwood repairs

 

Just an FYI that after having a TERRIBLE experience trying to get my TS-590S repaired at the Kenwood East shop in Virginia Beach they returned it saying they did not have a tech to work on it and I should send it to Kenwood West in CA. However, they could not tell me when or if they would fix it.

I sent it to Clif, at www.avvid.com <http://www.avvid.com/>  . He fixed the power output problem, found a couple other problems, fixed them and returned it in as-new condition, with a very fair labor rate plus parts.

For Kenwood, he’s the man!

73,

Jim, K4QPL

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