[Premium-Rx] Tucker and Test Equipment Connection

[Terry O'Laughlin]

At 18:05 2003-3-20 +0100, you wrote:
>Those are harsh words Terry, do you want to elaborate? I just bought a
>manual for a Singer EMC receiver from Tucker - admittedly via eBay, but they
>were really helpful. Mind you. it wasn't a great deal of money and I don't
>have any other experience. Maybe you can tell me something we all should
>know?


I sent John a reply on Tucker privately because it involves some second 
hand information.  I have the information on Test Equipment Connection in 
my files to back up this story.

I set up a trade, detailed in writing, with Test Equipment Connection.  My 
college sent three HP calibrated noise sources in exchange for a list of 
equipment like logic analyzers and time domain reflectometers.  The 
contract listed all the cabling, pods, clip leads, plug-in modules and also 
included a variety of probes we needed for other equipment.  Test Equipment 
Connection sent two logic analyzers missing most of the sampling pods and 
accessories and a TDR that was dead on arrival (but sealed as 
calibrated).  They totally ignored the list of separate probes, which were 
a significant reason we went for the trade.

When I called, the shop manager admitted they did not have the items in 
stock.  I was stunned that they would agree to trade things that they did 
not have.  He told me he could send me a list of probes and pods that might 
be suitable substitutes but nothing on the list matched the equipment we 
own.  In spite of detailed documentation showing the terms of the trade, 
they refused to make good on their part of the deal.  The salt got ground 
into the wound by an offensively nasty account manager.  I contacted the 
college attorney, but the administration decided it was not worth the legal 
costs.

Best,
Terry O'