[PPRAANet] VERY GOOD

[jeff hagain]

Very Good
Sounds like a story that should be inserted into 0-Beat.

Jeff / KC0SXV
----- Original Message ----- 
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Sent: Friday, November 05, 2004 2:01 AM
Subject: PPRAANet Digest, Vol 7, Issue 4


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> Today's Topics:
> 
>    1. Surprise (Dick Thompson)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Wed, 3 Nov 2004 21:22:02 -0700
> From: "Dick Thompson" <wb0dul at adelphia.net>
> Subject: [PPRAANet] Surprise
> To: <wb0dul at adelphia.net>
> Message-ID: <001801c4c225$d92ab610$c6864544 at DickWB0DUL>
> Content-Type: text/plain; charset="US-ASCII"
> 
> On October 19th I had to send my IC-2720 into Icom for repair.  I was on
> 2 meters a week or so before that and it started smoking like crazy.
> Well, I called Icom, and Chris, one of the technicians, said that I may
> qualify for a production upgrade and that I should send it in.  If there
> were any charges they would call me.  Well, along with the control head
> and the main body of the radio, I sent a letter, kind of making light of
> the problem.  Basically it said that I had been using it for over a year
> and a half, and one day all the smoke leaked out.  I told them I wanted
> new smoke injected into the faulty part and the hole plugged where the
> old smoke leaked out.  I asked them to call me if the radio didn't
> qualify for a production upgrade and inform me of the charges and I
> would give then a credit card number to bill it to.  
>  
> I hadn't heard from them, so this afternoon I called their service
> center in Washington.  When Paul, one of the customer service reps
> answered my call (after what seemed like a long wait on hold), I gave
> him my name and told him that I was desiring to check the status of the
> repair on my 2720.  After a minute or so, he said that they had shipped
> a "new" radio to me yesterday and I should have it on Friday.  I asked
> "New?".  He said yes, new.  The board in mine was fried when the smoke
> leaked out, he said, and even though it was out of warranty in excess of
> 6 months, they opted to send me a new main body and return my old
> control head.  
>  
> I was amazed, and that's putting it mildly.  Now this is a company that
> knows how to treat a customer.  I'm definitely impressed.  Paul said
> that they honor their warranties, even sometimes when they are out of
> warranty and all the smoke is gone.  I'd recommend Icom to anybody.  
>  
> Dick
> WB0DUL
> 
> 
> 
> 
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> End of PPRAANet Digest, Vol 7, Issue 4
> **************************************