[PCR-1000] Icom Software and software products

[A10382]

I really do hope there's an Icom employee in the PCR-1000 mail list.

The sum of the feedback appears to indicate that the ill will over Icom's
apparent indifference to users will affect future sales of their other
products.

73
Frank

<<---  END OF MESSAGE --->>
----- Original Message -----
From: "Larry Kayser" <kayser@sympatico.ca>
To: <pcr-1000@mailman.qth.net>
Sent: Sunday, April 28, 2002 8:16 AM
Subject: [PCR-1000] Icom Software and software products


> Greetings:
>
> This discussion about ICOM policies is seemingly never ending, it has been
> going on for years and years now.  ICOM has a policy problem between ICOM
> Japan and ICOM USA.  This has been obvious since the beginning of the
> PCR-1000 era starting some 5 years ago.
>
> ICOM Japan has never been open to any input, that I have know of, since
> they first came on the scene in my case by with the first IC22, a crystal
> controlled FM 2 Meter rig about 30 years ago.  I used to see their stuff
at
> industrial shows and I was always amazed that they had a distinct policy
of
> "ears off" to all issues of how their products worked and the feature set
> they included.
>
> They have of course continued this process since then with change.
>
> Beyond the Corporate inability to hear is the independent attitude of the
> ICOM America.  This bunch have what seems to be a franchise for ICOM
> products.  I have often wondered if someone really dug into the bottom of
> ICOM America one would find a licensed dealer arrangement - i.e. the way
> Sony operated for so many years back.  This might be the reason that the
> ICOM America are so very seriously out of touch with reality about
customer
> service and product development.
>
> Changing ICOM America is a chumps game.  I know of two major industrial
> accounts that dumped them over feature sets and product reliability - one
> was a software issue interestingly enough.  Both were summarily cut off,
> even parts for existing products became hard to get and some early
> write-offs were taken to get ICOM stuff out of the system.
>
> For myself, I did business with them once, and found out that I was given
> information at one point that was known to ICOM America to be faulty.  I
> lost a lot of time until I found a soul mate off continent who was having
> the same problem.  We now share, his ICOM representative is aggressive and
> very helpful to those who OEM ICOM products.  I get all my software and
> information through him.  There is a world out there beyond ICOM America.
>
> Hint, buy your ICOM radios in Europe.
>
> Larry
> VA3LK
>
>
>
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