[PBARC] E-bay spoof e-mail

Wed, 01 Oct 2003 08:19:57 -0500

I'm sending this out to everyone I know that may use E-bay.
I have been receiving these "SPOOFED" e-mails. I contacted
E-bay and received the following back. Don't respond to any requests
for any personal info.

I have copied both replys from E-bay to my e-mail. Sorry it is a little
long.

Thank you for contacting eBay's Trust & Safety Department about an email
you received from an address that includes '@ebay.com' but that may not
be an authentic email from eBay.  We will investigate this situation
immediately.

Please be advised that there have been cases where people have attempted
to gain access to an eBay member's personal information by sending
"spoof" emails. Spoof emails intentionally give the false impression
that they have been sent by eBay to solicit people to transmit their
account information. Based on your inquiry to eBay's Trust and Safety
Department, the email you received was likely a spoof.

eBay is very concerned about spoof email and is taking prompt action to
address the issue. If you think you may have entered personal
information into a spoof site, we advise you to review the information
at the web address below, which contains more detailed information about
the following steps:

 http://pages.ebay.com/help/confidence/problems-identity-theft.html

1.  Change your eBay password and email account password

Periodically changing your password is one of the most effective ways to
maintain security on any Web site. If you think there is a possibility
of a breach in your account security, we strongly suggest that you begin
by changing your password.

2.  Forward the email to [email protected]

If you haven't already done so, please forward a copy of the email,
(which will include the full header), to [email protected]. Forwarding the
email will help us investigate this matter more quickly. Please do not
forward the email as an attachment or alter the subject line in any way.
For more information on how to identify a header, please visit:

 http://pages.ebay.com/help/basics/information.html

3. Protect your identity

If you entered information such as your social security number or credit
card numbers into a web site that you were directed to via a spoofed
email, you need to take immediate action to protect your identity. The
following web sites have valuable information on the steps you should
take to protect yourself:

 eBay Help:
http://pages.ebay.com/help/confidence/problems-identity-theft.html
 U.S. Government ID Theft Site:
http://www.consumer.gov/idtheft/victim.htm
 BBB ID Theft Site:
http://www.newyork.bbb.org/identitytheft/newscams.html

As we move forward with our investigation, we will contact you if we
need further information.  In order to dedicate resources to
investigating this type of situation, please submit any other questions
or concerns through our Help System, which can be accessed by clicking
on the Help button at the top of any eBay page.

*Please do not respond to this email as your reply will not be received.
If you need to contact us again, please use the eBay Help system.

We appreciate your efforts in helping keep eBay a safe online
marketplace.

Regards,

eBay Trust & Safety Team

Hello,

Thank you for contacting eBay's Trust and Safety Department about email
solicitations that are falsely made to appear to have come from eBay.
These emails, commonly referred to as "spoof" messages, are sent in an
attempt to collect sensitive personal information from recipients who
reply to the message or click on a link to a Web page requesting this
information.

The email you reported did not originate from, nor is it endorsed by,
eBay. We are very concerned about this problem and are working
diligently to address the situation. We have investigated the source of
this email and have taken appropriate action. You may rest assured that
your account standing has not changed and that your listings have not
been affected.

We advise you to be very cautious of email messages that ask you to
submit information such as your credit card number or your email
password. eBay will never ask you for sensitive personal information
such as passwords, bank account or credit card numbers, Personal
Identification Numbers (PINs), or Social Security numbers in an email
itself. If you ever need to provide information to eBay please open a
new Web browser, type www.ebay.com, and click on the "site map" link
located at the top the page to access the eBay page you need.

If you have any doubt about whether an email message is from eBay,
please forward it immediately to [email protected] and do not respond to it
or click on any of the links in the email message. Please do not change
the subject line or forward the email as an attachment.

If you entered personal information such as your password, social
security number or credit card numbers into a Website based on a request
from a spoofed email, you need to take immediate action to protect your
identity. We have developed an eBay Help page with valuable information
regarding the steps you should take to protect yourself.

To get to the "Protecting Your Identity" Help page from the eBay site,
please click on the "help" link located at the top of most eBay pages
and select the following topics when the "eBay Help Center" window
appears:

 Safe Trading > If Something Goes Wrong > Identity Theft

We encourage you to review additional information about protecting your
identity found in the eBay Help system. Please click on the "help" link
located at the top of most eBay pages and select the following topics
when the "eBay Help Center" window appears:

 Safe Trading > If Something Goes Wrong& > Account Theft > Account
Protection

Once again, thank you for alerting us to the spoof email you received.
Your vigilance helps us ensure that eBay remains a safe and vibrant
online marketplace.
Regards,

Ian
eBay SafeHarbor
Investigations Team
______________________________
eBay
Your Personal Trading Community (tm)

*******************************************

Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
at:

http://www.pages.ebay.com/help/account_protection.html
_____________________________________________

For our latest announcements, please check:

http://www2.ebay.com/aw/announce.shtml
_____________________________________________

In order to better serve you, we'd like to occasionally
request feedback on our service. If you would rather
not participate, please click on the link below and send
us an email with the word "REMOVE" in the subject line.
If that does not work, please send an email to the
email address below. Your request will be processed
within 5 days.

mailto:[email protected]

*******************************************

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OKDXA mailing list
[email protected]
http://mailman.qth.net/mailman/listinfo/okdxa

73,

E. Glenn Wolf, Jr.
N5RN

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