[Milsurplus] [Boatanchors] USPS Info

[WA5CAB at cs.com]

Mike,

We (mostly my wife) sell on eBay and average about one a month like that.  
If USPS claim that they delivered it, if the intended recipient has filed a 
non-receipt complaint with PayPal, you should respond to the message from 
PayPal with the Delivery Confirmation number (what eBay and PayPal erroneously 
call a tracking number).  

Then, as a happy customer is much to be preferred to an unhappy one, you 
should contact the customer and ask them to look around for the package.  It 
may help if you tell them what the package looked like (type of box or 
envelope, etc.).  We've had customers turn up their package behind the front door 
(where one of their kids tossed the rest of the mail after taking what they 
were waiting for), in various places on front porches or entrance ways, at 
neighbors houses, etc.  But in general, if USPS claim that they delivered it, 
you are usually off the hook.  Despite the fact that they are well known 
for mis-delivering mail.  

On average, on our street here, we get about one misdelivered piece of mail 
a week, or one of our neighbors gets one for us.  So it's important (for 
future business if nothing else) that your emails to the customer don't imply 
that the lost package is their fault.  

Despite the rather low esteem that UPS and FedEx are held in here, it is a 
fact that they will look for a missing package.  USPS will not.

In a message dated 3/24/2010 8:50:59 PM Central Standard Time, 
mikobrien at yahoo.com writes: 
> Hi  Devid I sent a recent item from ebay using USPS priority with 
> tracking which said they recevied it but they said they did not get it Now I have 
> to deal with paypal What now?
> Thanks Mike
> 

Robert & Susan Downs - Houston
wa5cab dot com (Web Store)
MVPA 9480