[Launch Alert] AOL and Launch-Alert

[Tim]

Launch-Alert Subscribers

Over the last year our system has been periodically blocked from sending mail into the AOL system.  A few months ago, we finally made arrangements with them to be white listed and put an end to this once and for all.  To be white listed by them, we had to agree to receive any and all complaints logged by their users about mail being sent from our system and immediately remove the complaining AOL subscriber from our e-mail lists.

While this seems easy, we found that AOL provides their users a button on their interface that says something to the effect that "this message is spam", and when they highlight a message and push it, we get a "complaint" logged against us and mailed to us.  No one at AOL reads this stuff, but they keep track of them and after we reach a certain percentage of the mail we send vs how many complaints we get, they block our entire system.

To that effect, AOL users can expect to be removed from our system if they send spam reports regarding any mail that comes though mailman.qth.net  including the monthly password reminders.  If you don't want to get the reminders, go to your list options page and disable them (if you need help with this, contact your list administrator).  If you have filters set up in your client you should verify that mail from us is not being marked as spam.

Thanks in advance for your help.


Tim
System Admin
Mailman.qth.net