[Kenwood] What if we have no orig. boxes? (was Re: Value of a TS-990 and ...

[K3AC at aol.com]

There are several private amateur radio repair techs that are willing to  
accept ham gear for repair 
as long as it's well packed (they will often provide recommendations on how 
 they recommend you
 pack the radio (bubble wrapping, double boxing, etc) to minimize risk  of 
damage. Many of them
are listed on Eham, QST, etc. If you contact them in advance, they will go  
over their requested method of packing and their recommended shipper (UPS 
or  FedEx). For older radios, they understand that factory shipping 
cartons/inserts\  are often no longer available, or have deteriorated and not sturdy 
enough  anymore to protect the radio. . The problem I've encountered is not 
with 
the repair techs being inflexible, but rather UPS, FEDEX and USPS  being
inflexible in terms of honoring insurance shipping damage claims. It  seems
that in the past few years, most of them have set inflexible  policies that 
if expensive
electronic items are not shipped in original factory cartons, they will 
reject all insurance damage claims outright. For something as  expensive
 as a TS-990, it's probably wise to purchase a new set of  cartons/inserts  
from Kenwood
before shipping it anywhere, in case there is damage. Then at least  you
can demonstrate with photos that it was shipped in factory cartons,  etc.
I have a feeling that if you send a TS-990 to Kenwood East/West  Service
center and it's not shipped in factory cartons, they will repair it,  but 
when they return the radio to you 
they'll repack it in a set of replacement factory cartons and just add the  
cost of them  to the bill
(for a TS-990, it's not going to be cheap). 
 
 
73,
Bob, KAC
 
 
In a message dated 6/23/2017 8:02:33 P.M. Eastern Daylight Time,  
jimw7ry at gmail.com writes:

That’s  called inflexibility.  Kinda like United Airlines.

Tiresome when  one is not flexible and wont take other situations into 
count 
when making  and enforcing rules.

73
Jim  W7RY







-----Original Message----- 
From: Rick  Poole
Sent: Thursday, June 22, 2017 8:45 AM
To:  kenwood at mailman.qth.net
Subject: Re: [Kenwood] What if we have no orig.  boxes? (was Re: Value of a 
TS-990 and ...

At 08:59 AM 6/22/2017,  Bob via Kenwood wrote:


>2) If you're buying a used radio - do  NOT buy it if the seller can't
>supply a complete set of  factory
>cartons/inserts. As one of the posters found out, if it  develops a problem
>down the road, you won't be able to
>safely  ship it anywhere for repairs - thus making it an  expensive  parts
>only radio.


My problem is not that I can't safely ship  it... I would be
absolutely comfortable shipping it anywhere in the world  in the
custom box I had made... but that I can't find anyone I can trust  to
fix it correctly who will accept it for repair without the  original
box, no matter that this box is better.  That's a different  problem
without a ready solution.



Rick  WA1RKT
Londonderry, NH
Catch me on 14.300 MHz Intercon / MMSN most  days

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