[Icom] UPS and Icom interface !

[icom@mailman.qth.net]

Ed,

Sorry to hear about your trouble.

In cases like this, I always wonder:

How was it packed? That is, how much space separated the contents from the 
exterior of the box? What filled that space?

Was the damaged gear the only item in the box? If not, how were any extra 
items placed and secured?

Was it double boxed? What was the spacing between the two boxes?

In any case, was the outer box damaged in any way?

The reasoning behind my questions should be obvious: Some folks just don't 
get it when it comes to proper packaging. Your package may have been packaged 
well. On the other hand, maybe it wasn't.

However, there may be some hope for you. Once, I received a package from UPS 
that contained 4 different pieces of electronic equipment. The contents 
weren't even close to being packed properly. Two of the larger items were 
placed one directly on top of the other! And, as you might have guessed, the 
one on the bottom suffered from the experience.

Even though the packing was woefully inadequate (even after I cautioned the 
seller/shipper about proper packing), UPS paid off. Due to the lack of 
concern (big surprise) on the part of the seller/shipper, it took over 3 
months to get the claim paid. But, it could have been paid in less than a 
month, if the seller/shipper had done their part. But, the seller/shipper was 
clueless in addition to being careless.

The good news is that, if it was properly packaged, you should be OK. The bad 
news is you're gonna have to wait a while. Get the paperwork done ASAP and 
then find something else to do.

Good luck,

Bill




In a message dated 5/19/03 10:47:43 PM Central Daylight Time, 
edyeary@centurytel.net writes:

> Well, I got my IC 736 back today. I had a new display installed and 
> backlights. Opened the box , hooked it up and lo and behold the display had 
> about 20 cracks and lcd leakage everywhere plus the vfo barely moves. As if 
> someone hit the radio in the face with a hammer. The repair guy that 
shipped 
> it back is filing a damage report but if it gets replaced I will only get 
> about $850 out of a radio I paid almost $1700 for. The UPS name will now be 
> known as "mud" in this house. Should I get the radio repaired at UPS prices 
> or ask for the money for a new one?