[Icom] Icom parts support

[icom@mailman.qth.net]

In a message dated 06/12/2003 00:02:46 Eastern Daylight Time, 
w8aef@worldnet.att.net writes:

<< But I cannot in good conscience recommend Icom radios to
 anyone else - especially if they are going to depend on Icom service,
 assuming their service response is similar to their parts response.>>

I think we all have frustrations with modern customer service:  "Touch 2", 
"Touch 8", "your call is important to us", wait 5, or 50 minutes.  However, it's 
what we're going to get from major corporations.  Get used to it!  Even in a 
small business, like the place I work, I can be on the line, with two calls on 
hold, when the next call arrives.  In that case the third caller is going to 
have to wait, call back or leave a message. 

It's what happens after we get through to a HUMAN which is important.  In 
that regard, I have no complaints from ICOM.  Like others I have gotten correct 
items, delivered quickly.  I, too, have gotten some "freebies."

If you find a "Ham Heaven" where your call is answered by a person on the 1st 
or 2d ring, your parts are always in stock, shipped to arrive the next day, 
and discount priced, besides--let me know about this fantastic company!   
However, I won't hold my breath waiting.

(Dick, it's about time to end this thread.)

73,  Blair k3yd