[Icom] Icom parts support

[Paul Playford]

As much as I like my PROII, I can no longer recommend Icom radios to =
anyone.

June 5th I called Icom parts and after 5 minutes on hold I gave up.  The =
recording that reminded me that my call was important also gave an email =
address so I emailed my parts order.

No acknowledgment received by June 10th so I called again.  After =
another 10 minutes on hold I finally found a real people to talk to. =20

Part of the order had been shipped on the 6th and the rest of the order =
will be shipped today.  It sure would be nice if Icom management was not =
so secretive.

But in the meantime, I spent 15 minutes listening to their stupid =
recording that kept reminding me that "YOUR CALL IS IMPORTANT".

It appears to me that Icom management no longer cares about existing =
customers.  Fire a few more low paid people that do nothing but answer =
customers telephone inquiries so they can give themselves another fat =
raise.

To add insult to injury, I ordered a part for a Kenwood TS-940S on line =
(from Pacific Coast Parts).  15 minutes later I received an =
acknowledgement that the order had been shipped.  That's what I call =
service.

Would you believe that I am not a happy Icom owner?

de Paul, W8AEF

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