[Heathkit] Package delivery services and my HW-101

[richard mudd]

Shipped a $2,000 amp to Texas from Washington. Triple boxed, strapped to a plywood pallet, foamed in place...the works. Arrived in Texas squashed flat with semi tracks across the top. UPS refused to pay saying, "you shipped it that way." 

Having had problems before, I do two things that take almost no effort: I ALWAYS take a digital photo of the box sitting on the shipping counter with their clerk in the picture. And I always have the clerk inspect the box and write on the shipping document that it met their shipping specifications.  

After faxing the two documents to their claims office the check arrived a week later. 

By the way, I do tons of Ebay stuff and Fed-X for large items or USPS for small have been the two best shippers.  


----- Original Message -----
From: "Edward B Richards" <zuu6k at juno.com>
To: kilocycles at yahoo.com
Subject: Re: [Heathkit] Package delivery services and my HW-101
Date: Tue, 11 Oct 2005 17:14:54 -0700

> 
> The biggest problem with all package delivery services, not just UPS, is
> the shipper. 99% of damage is because the shipper did not pack it
> properly. If you pack to survive a 4 foot fall onto a concrete floor, you
> will have practically no shipping damage. I would bet your HW-101 was not
> double boxed with 2 inches of bubble wrap around the radio and 2 inches
> of Styrofoam (not peanuts) between the boxes.
> 
> Ed K6UUZ
> 
> On Tue, 11 Oct 2005 15:03:20 -0700 (PDT) Ted Bruce <kilocycles at yahoo.com>
> writes:
> > Fortunately, for the types of parts that I buy from
> > Mouser, USPS Priority mail is an option.  I just
> > received another order today from them.
> >
> > When I was buying and lot of stuff on eBay earlier
> > this year, I stopped offering UPS as a shipping
> > option.  One of my first purchases, my now-treasured
> > HW-101 got "UPSed".  Rather than accept their solution
> > to send it back to the owner, from whom I certainly
> > could not have received a replacement, I just bit the
> > bullet and hammered out the case bottom (the back
> > bottom corner was bent).  I also sold a transceiver
> > and a camera to two different parties, and I was
> > specifically requested not to ship UPS because of
> > delivery damage experience from their local UPS
> > offices.  They paid extra for Parcel Post.
> >
> > Trucks are trucks, and humans are humans, so the
> > answer maybe lies in a process problem somewhere.
> >
> > 73,
> > Ted KX4OM
> >
> >
> >
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